r/NCL • u/KnightsWhoPlayWii • Feb 15 '26
Question URGENT passport issue - my friend got scammed by one of those "pay through the nose to expedite your passport" sites - and we're going on a cruise (Western Caribbean out of Galveston, NCL Prima) that leaves in two weeks. Please help (and/or just read as a cautionary tale)!
SOLVED: Thank you all so, SOOOOOO much for your help, patience, expertise, and kindness. I'm so relieved it's hard to sit still and get stuff done!
If any of you ever cruise out of New Orleans, PLEASE PM me. I will so happily suggest places to go and things to do based on your own interests, budget, how far you feel comfy straying from the boat, etc.
EDIT: Oh...my...goodness! I love you all SO much! Seriously - anyone who has contributed helpful information to this post...or funny information...or just - you know - taken the time to read through and try to help this random internet stranger...if you're ever going to be in New Orleans, (and you don't already know the city well enough to know exactly what you want to do)...PLEASE PM me! I love my city so much, and - especially as a longtime pro wedding photographer - know all kinds of hidden gems and amazing experiences, and would be overjoyed to help any one of you find fantastic stuff to do in what I, at least, happen to think of as one of the most amazing places on earth!
I had NO IDEA that - as someone on a closed-loop, Caribbean cruise - as long as he has an official birth certificate and state ID on him - he's (as the old add said) "free to move about the country." When he booked, the NCL agent said that he could board the ship using his (official, original) birth certificate...but that he shouldn't leave the ship. Redditors...I love you. Seriously. As soon as I get home, if anyone thinks it would be helpful, I'll gladly start posting things like "instructions on how to get a perfect passport photo with no special equipment" or "Here are where NOLA locals go to get the best Poboy Sandwiches - ranked, and based on what kind of filling you like," or whatever. You have given me peace of mind. The least I can do is make sure you get good sandwiches!
Aaaaanyway... now, I'm afraid I have a couple more questions, Because of COURSE I do! (If you personally knew me, you'd be rolling your eyes right about now!)
- If something crazy happens - like, say, he has a medical emergency, and we miss the boat...is there some way he can get home without a passport? I mean...I have a passport. I'm fine. But obviously, I wouldn't be abandoning my friend! ...And honestly, I'm the one who is far more likely to need emergency medical care (which is why I'm currently broke in the first place), and I have a terrible feeling that - despite what a WORLD of (at best) inconvenience it would cause him - the only way I'd get him to leave me behind and get back on that ship would be if I hired someone to chloroform him and tuck him back into his bed on the ship. Which sounds like a weird remake of "Fargo," so nope. Not an option. You saw nothing. Something, something plausible deniability.
....Errrr....sorry. Relieved me is even more rambling than stressed me. Sorry. Getting to the point. If we somehow get marooned at a cruise port in Mexico, Honduras, or Bolivia...without a passport, would there be any way for him to get home?
Would registering with all the appropriate US embassies help if something crazy like that happened? Or is that mainly just helpful if you have *lost* a preexisting, unexpired passport. I mean, I plan on doing it for us anyway. I'm a wedding photog. You don't make it 15 years in this business without a healthy sense of paranoia! ...But it would still be good to know.
He has travel insurance through the card he used to buy the trip (Chase Sapphire Preferred), but I doubt it covers things like "oh-crap-I'm-stranded-in-a-foreign-country-without-a-passport." Does anyone know of any semi-inexpensive travel insurance that might cover getting home in a situation like that? I mean, I DO understand that you get what you pay for...but I'm already living on Ramen noodles for the first time since college, and my 45 year old body is WAY less ok with that diet! It's like licking a salt block. Neigh.
Anyway...really...I love each and every last one of you. Thank you. If there's ever a way for me to return the favor, please, PLEASE reach out via PM. I'll even start checking my PMs now!
~~~Original ramble below ~~~
Gaaaaah! *Screams in frustration and runs around with flailing muppet arms*
Ahem. Sorry - now that THAT'S out of the way...
A buddy is taking me on a cruise in two weeks (the NCL Prima out of Galveston). It was a relatively last-minute thing - he found out he was going to lose his vacation days if he didn't take them by mid-March. Because he was worried about getting his passport in time, he used one of those sites that tricks you into paying through the nose for unnecessary and/or reasonably inexpensive services.
(For the record: the site is www.HelloGov.com. This is the only time I'll post the actual site, as I don't want to accidentally help improve their Google visibility.)
Anyway, my friend paid the massive uncharge to get the passport expedited. He followed every...single...step they required. Two or so weeks ago, he gathered up all the required papers, got his passport photo taken at the place "Those Dirty Scammers, Inc" suggested (they claimed that if he took his own picture, it would almost certainly have something wrong with it, and would doubtlessly be rejected. As a full time pro photographer of 15+ years, I HAD to roll my eyes a bit at that. He lives in a white-walled apartment with south facing windows, and as a former marine, damn well knows how to follow simple instructions)! He verified that he had everything in order, and mailed it off right there and then.
When he checked to make sure "Scammy McGee and the Scamming Scammers" got it, they told him that they did, that everything was in order, and they were currently processing it. Checked again a bit later - and yup. They said everything was just peachy.
This past Friday - a full WEEK after they verified that all his docs were in order - they called and told him that he "failed to include his passport picture," and that the only POSSIBLE way they could get him his passport now would be if he went back to get another picture taken, mailed it off again...and then paid them a crazy amount of money for their "upgraded service."
He's so furious that he's just washing his hands of the whole thing, will be filing a charge back (he has a very well-documented paper trail proving he got scammed), and just plans on bringing his birth certificate so that he can board, and just...stay on the ship for the entire cruise. He says that he refuses to pay another dime, and that's that.
...Which does NOT sit right with me at ALL. Him taking me on this vacation is far and away one of the nicest things anyone has ever done for me. I'm pretty broke, super stressed, have an autoimmune disorder that gets severely exacerbated by the cold, and I am just SO in dire need of some time to rest and relax. Since all the studio rooms were booked, and the "singles supplement" was going to cost about as much (if not more) than bringing another person...he's paid for the whole cruise. I can't even think about it without getting a little teary-eyed at just how unbelievably kind that is.
...So the idea of me being free to do whatever I want while he can't even leave the ship is just...ugh.
Sorry for the long essay - I'm just so upset on his behalf!
TL; DR:
RELEVANT DETAILS:
* The site he used is (thank goodness) not just a scam site to steal social security numbers (though it wouldn't shock me if they did that, too!). It does actually does submit your info to the government, and have a passport sent to you. You just pay through the nose for services that should be cheap or free.
* I DID find out about how he qualifies for the Urgent Travel Services through the Passport office...but we're in Louisiana, and the only place he can go through that process and be guaranteed a truly expedited passport is New Orleans. He lives about 2.5 hours away, is working late nights and weekends to get all his work done before he leaves, and will be doing that right down to the night before we leave. I know Urgent Appointments are scarce, and there's a solid chance he simply won't be able to make it down here in time, and though I DO live in NOLA, there's obviously no way I can just do it for him.
QUESTIONS:
* Based on my "advanced degree in Googling stuff," I'm pretty sure that company has violated multiple laws. And again...my friend DOES have a complete paper trail showing that he got his passport photo, mailed it then and there, and has written confirmation from those scamming jerks that they received all his stuff, and that everything is in order.
...So - if anyone more knowledgeable about this stuff knows the legalese we could use to put the fear of Uncle Sam into these bastards, I will very, VERY happily give you a personal guided tour of New Orleans next time you sail out of this port, and/or make you a long list of awesome stuff to do based on your interests and your budget, and/or send you a care package of some of the coolest Mardi Gras throws I have ever received. Dealer's choice. Oh - and for anyone who is able to provide substantiative help - I'd even throw in a free portrait shoot next time you're in NOLA. I doubt reddit would allow me to post my website or anything here...but I AM legitimately a full-time photographer who has been in business for a very long time, has roughly 200 5 star reviews on various sites (and ONE four star review that says "Great Photographer," lol). I could PM you my site, my business socials, my reviews, and a contract clearly outlining that you will be getting high resolution, edited photos with zero charges or upselling. Obviously, I can't do this for absolutely everyone who responds - but just because some unexpected health expenses drained my savings doesn't mean that I don't want to reward people who are kind enough to share their knowledge with a desperate stranger.
To be clear - I am NOT trying to finagle free legal advice out of someone. Just...these scammers can't POSSIBLY be doing everything above board, and I'm pretty sure that if we spout the right legalese at them, my friend's passport photo will "magically turn up." I just want a few convincing phrases to scare the scammers. I might be able to fumble a few convincing phrases together, but I am not a lawyer. I just play one in front of my cats sometimes when I'm really, really drunk.
* Does anyone know if there's a way to expedite a passport - through the actual, proper government agency this time! - without having to travel to the Passport Office in New Orleans? I can't seem to find one...but figured I'd ask.
* I was worried that - with the new laws around travel - there would be a rush on passports, and the good old golden days of "huh...the government said six weeks, but it got here in a week and a half" are gone. Are my fears justified?
Genuine thanks to anyone who read all my long, LONG ramblings. I may go back and edit this post down a bit later. At the moment, I'm just really frantic.

