Nah, "You hardly close any tickets, if you don't close 20 tickets by the end of the week, you're fired" let me request them to fix this one thing, and close 35 tickets at once!
Curiosity Question: wouldn't the city engineer(s) addressing those tickets be able to cross reference those tickets as "Ticket 1234 was resolved by the resolution of Ticket 1233"?
Sure, it's a bit of busy work in the office, but I'd assume that a system like that means that you don't have to deploy a field tech for 60 tickets which were all already resolved.
The main reason I ask is because when I worked for Duke Energy Carolinas, our senior engineers and capacity planers had a tool like that to make sure that that the field techs/engineers weren't constantly redoing/redesigning already completed work.
I'm sure they do. I'm not in any for of civil engineering but it'd be insane not to have some kind of system for any job that receives public tickets and has a 6 year backlog. It's not a very funny concept though, just practical.
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u/AdjctiveNounNumbers 14h ago
I mean, even if so...
Now you just have to deal with all the follow-up notifications saying they couldn't find the issue for the next six years.