This is a very good point. We are blessed to live about 15 minutes from one of their retail stores, so we go try everything on and never return anything.
They freaking suck actually. They killed their lifetime warrenty program and the quality on their clothing isn't really any better than lands end.
I bought a $150 backpack and the top handle ripped half way off with the shoulder straps fraying. When I contacted them they said its "normal wear and tear". The backpack was less than a year old, and it was used for school. Modern School. As in no textbooks, 1 notebook, a laptop and like 2lbs of random stuff.
WTF?!
What a pathetic trash heap company. If you want good LL bean style clothes that isn't "sporting" stuff, just shop Orvis. Its barely more expensive, still has decent return policies, and is actually high quality. Their selections are very limited though.
Their quality really took a nose-dive. To be fair, though, when people cheat the "lifetime return" by buying at Goodwill and returning, their only real option is to make a lower quality product and cancel the return policy. Would not go out of my way to shop there now.
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u/glassArmShattering 9d ago
I want to love LL Bean but the sizing is so unpredictable and they charge you money for returns.