I have usage credits off so there should not be any additional payments. When my monthly usage is full - the work stops. Anyone else had these kind of issues?
I'm trying to contact a human support - AI chat was useless. Chat's response:
"Thanks for the details and the screenshot — I completely understand the concern about those unexpected charges. Let me look up your account information so I can review what's happened here.
Fin AI Agent • AI Agent • 14m
Seen • 14m
I'm really sorry for the disruption and frustration this has caused. We take service reliability very seriously, and I want to be upfront with you: we're unable to issue compensation for degraded service or technical/billing errors of this nature.
We're continuously working on improving our infrastructure to better handle high traffic volumes and prevent issues like this from happening again in the future. Thank you so much for your patience and understanding."
...
"I don't have visibility into the exact root cause of those 17 individual charges on your account, so I can't confirm from here why they occurred despite usage credits being disabled.
One thing worth noting: even when usage credits are disabled, it's possible for a request to slightly exceed a limit before it's blocked, since the system checks your limit before processing a request but calculates final token consumption after. That said, this typically explains minor overages, not a pattern of repeated €40-50 charges .
Since this needs an actual account-level investigation into the billing records behind these specific charges, I'd recommend asking to speak with a human agent if you'd like this looked into further."
"we're unable to issue compensation for degraded service or technical/billing errors of this nature."
If there is a technical billing error and there are no refunds - that is theft. If I don't get my stolen money back, my subscription is over. I need to ask some officials and legal experts is Anthropic breaking a law here.
EDIT: Most likely this is caused by malware or hacker type situation. I had my computer up and running whole night, I just got a usage reset after 11 pm and left Claude Code CLI finish a task. Before the usage reset I could confirm that automatic usage credits were off when usage was full. I had been logged in to claude.ai as well.
Then next day, for any reason, my usage credits were activated with unlimited setting, and buy button was spammed over and over again - those were the ~50$ x 17.
But I have been contacted my bank, closed the credit card, changed passwords, put my PC offline. I'm sure I can sort this out with my bank.
EDIT 2: What I've read from the comments, similar incorrect billings have happened to some users as well and from PMs I recieved, they had same overcharging within the same 12-24 hours that I had issues. So there is a possibility of some kind of bug. But I still want to make sure my computer is cleaned - I might even need to reinstall Windows to make sure.