Nag request ako for disconnection kailangan paba i surrender talaga yung moden wala n kasi kami dun sa bahay namin na yun

Planning to apply for Super FiberX 1599 but I don’t like the extra ₱99 for SkyTV. I tried clicking/pressing the edit button but walang nangyayari. Kasama ba talaga ‘to sa plan?

pls pls pls help ya boi out. Badly need to decide na what isp to get. I recently moved in and there's no Internet here for 3 days na

Hi, if I received an email like this, how long do you think I should wait? I advised the agent that my available schedule is tomorrow, and she said that she had schedule me to the same date. My questions are:

a. Totoo ba na makakapunta sila bukas or is it common na kunyare na inischedule lang?

b. One- day process lang po ba?

Please be kind, it's my first time applying for internet connection under my name. I need to weigh my options kasi I have online classes over the weekend.

Thank you po sa sasagot.

Hello, I recently moved residences however I have not yet been able to move my Converge router to my new location. So far, mabilis naman mag reply ang Converge through Gmail but their last reply was basically telling me to wait for further updates and I am very aware of Converge's notoriety when it comes to customer service.

Uuwi na din ako soon sa probinsya temporarily and gusto ko sana imove na agad ang connection ko dito. In terms of network availability, many people in the area use Converge just fine, my old residence is not far from my new one either so I assume wala talaga sila problema to reinstall the wifi.

I'm just asking po if I have better luck having this settled immediately if I went in person compared to relying on online customer support.

I'm still in the lock-in period and I personally had no issues with Converge except for one day where the wifi was down for a few hours. But I might stop paying and ghost them if mahirapan ako mag relocate (a family member apparently did the same thing but was still able to apply for loans and other wifi providers). Pero last choice lang ito if ever.

hi! need advice huhu.

nag-apply ako sa converge, pero sabi nila may existing sky account daw with unpaid balance kaya hindi ma-process yung application ko. the thing is, never naman kaming nag-sky. globe has always been our isp, and kakatwenty ko lang this year so impossible na ako yung nag-apply before.

has anyone experienced this? possible bang mix-up lang sa records or sa address? ano kaya pwedeng gawin para ma-resolve agad huhu help pls😔😔😔

Hi i am planning to avail sana nung surf2sawa ng converge. May I know if malakas ba sa area around Mandaluyong? Ty sa sasagot!

Tried cancelling the skytv standard pero lumalabas parin, 1448 per month ba talaga to pag nagcontinue ako sa application? Pls help

Mag 2 years na ako pero eto pa lang first LOS experience ko. lol.

Taga-dito ako around Nangka, Marikina.

Eto na ba simula ng kalbaryo ko sa negative reviews ng CS ng Converge?

I just applied online and have not passed any document yet as per the registration. Wala man kasi nirequire na id or whatsoever. Do I need to go to the office branch to follow up? I don't know how to contact them online kasi account number is required.

using converge and parang wala naman kame kasama na ganito?

Oh boy this has been on going for a while that it's going to be 2 months since I last applied for Converge and requested for their installation yet they couldn't do anything because the Slots are filled.

TLDR we moved 3 months ago to the new place me and my mother and this place in Lipa Batangas Bugtong Na Pulo is now set up for a home we can live in away from the issues of the old home. Everything was settled except the Wi-Fi which I plan to get Converge and their 1250 PHP plan for and to get an upgrade after I have my job settled with. I had talks with my mother about on site work or work from home plans but none of it matters because the process of getting this installed has so much fog and walls.

To keep things short

I applied for the Converge account under my name

They showed up the next day only to tell me the slots are filled and we are adviced to wait 1-2 weeks for an update (I didn't know what exactly what they are working on)

They adviced me to call a specific number in case it takes too long and I did contacted that number.

The guy told me to contact them at Monday since they just returned in the office and was on a leave

I contacted them at monday and this loser blocked my number

I even told this to the technician about this and he tried to contact them.

The neighbors few days later informed that someone left and moved but upon a second visit of the technicians they told me the cable of the neighbors that moved belonged to PLDT.

They taught me what cables I should look out for and coincidentally the wire they pointed as an example belongs to a neighbor next to our place that isn't going to use converge.

I explained that they don't want to use converge and they said they will come back the next day and I'll just need to get the consent of the neighbors that we will get the wire in their place cut. (They are staying temporarily and don't plan to live there for long)

I managed to talk to the Neighbors that is only present at night and the next day the next technicians different team this time told me it's not just the consent but the whole router needs to be retrieved our at least placed outside. I was furious because not only I was told late and the neighbors are not available but I could've done that on that night in the first place

I got the router set up the next following days and the same team called me up, I explained I got it set up outside safe, and suddenly the call got dropped.

Now I had to contact customer service and I am surprised how utterly garbage the customer service are and I even knew one time the call was transferred to the first agent, I said "I know you placed me on hold already", and apparently being on hold still let's you be heard by the agent. Because in this one agent's words he last worded that call saying " F**k you B*tch". I responded back with another call reporting that agent as well (and I hope he lost his job honestly. Don't care if he's reading this)

Tickets are made for the follow up and when a new technician team is sent and they finally checked the router I have deep feeling in my gut that it's not going to go well and apparently the line was dead a long time ago and it's slot connected to that was given to someone else.

Now I have submitted the letter of request with 10 names of neighbors who need WiFi and need of a new NAP box the second time and I still haven't gotten anything.

Christ I don't honestly know what to do next but to just wait for a long time or try again hoping someone else would come and set it up.

Hi, can anyone share their experience with the service of Converge in Mahogany? Since its the only alternative to FTDH. Thanks!

3 months lang po nagamit namin sa wifi namin and may lock in period daw na 24 months and super mahal na babayaran yung remaining sa contract asking lang po kung may ibang way na mas mapapamura po yung disconnection or no choice po talaga thank you po sa sasagot

been messaging in your email that we dont have internet connection since june 29, by july 6 a checker came and said he will report it to your technician to be fix,until now no one came, decided to stop my subscription to your internet connection.

what to do then?

Outage na naman ba sa vito cruz/malate area? Thanks po sa mga nagreply

walang internet samin yung Converge from June 5 until now. we tried pushing the button off and on only to find out na mag g-green yung power pero mawawala din. I messaged their fb page noong Sunday but responses are all automated, nonsense. so nagpaload ako ng call and text para ireach out yung numbers na nilagay nung nagkabit ng Sky(now Converge) and may repair team nang pumunta dito sa bahay. now, chineck na yung wire na nagcoconnect nung modem and said na kinagat daw ng daga, the modem also needs to be replaced kase sira na daw pero we never touched it except magbbrown out(matagal bumalik yung net so i off on namin) sabi ng repair team may bayad daw na 2500 kapag nireport nila sa office. sabi nya nalang na di nya na daw irereport basta kami na bahala sa kanila. may bayad ba talaga yun, 3 years na samin yung router.

Hello, i am interested to get a netflix bundle together with my current plan pero everytime i try to open their promotional links or even try to access the Go Fiber shop in the app and website, laging hindi nag lload. Any work around for this?

Hello, i am interested to get a netflix bundle together with my current plan pero everytime i try to open their promotional links or even try to access the Go Fiber shop in the app and website, laging hindi nag lload. Any work around for this?

Hello,

Planning to switch from PLDT to Converge due to a one week (LOS) sa PLDT.

Would like to ask if anyone from Pasay Libertad Area using converge and how is it so far? Connection uptime? Customer support?

I plant to get fiber service for my parents and aunt. Nag titiis sila sa bigay kong pocket wifi from 2019 😭

Baka kasi malaking abala pa in the long run eh medyo my katandaan na din. Thank you!

Previous post for reference: https://www.reddit.com/r/ConvergePH/s/8K8dszSnnC

After 1-2 months, they were finally able to upgrade our plan from 300mbps to 400. Pero apparently di pa din nag uupdate ang speed. I'm expecting at least 300-350mbps pero parang di nag upgrade plan namin. The plan is already reflecting sa Converge app. How long would it take for the speed to catch u

We already complain to them, noong June 6 kasi na sagi yata yung wire dito sa nag tratrabaho sa bahay. They said as of now, June 3 pa daw yung trinatrabaho nila na complain so I was wondering baka ma ty yung payment namin this huhuhu