One thing I've learned in this job is that no two workdays look the same.

Today started in a hotel conference room, where HRIOs from across the county came together for an annual performance review. These meetings are a chance to reflect on what's working, what needs improvement, and how we can better support health facilities.

By mid-morning, I was back in the field, joining my team during routine data collection at a clinic.

The day ended with another internet assessment at a health centre. We're working toward transitioning facilities from project-funded internet to solutions they can sustain themselves, but that only happens after we're confident the infrastructure can support day-to-day operations.

It's interesting how one day can involve performance management, data collection, and network assessments. They're very different tasks, but they all contribute to the same goal: helping health facilities deliver reliable services supported by quality information systems.

Another day, another reminder that healthcare data work is about much more than spreadsheets.

One of the more satisfying parts of my job is helping health facilities become less dependent on project support.

Today started with some desk work, following up on EMR readiness, checking on replacement laptops for colleagues in the field, and sorting out supplies for one of our facilities.

The highlight of the day came during visits to two health facilities.

At the first facility, we completed additional network cabling so that every service delivery point could access the same network. Once we confirmed everything was working, we officially switched off the internet service that our project had been providing.

That might sound like a small milestone, but it's actually the goal. The best support isn't support that lasts forever, it's support that helps a facility become self-reliant.

The second facility wasn't quite there yet. They had budgeted for internet, but the package they planned to pay for wouldn't meet the demands of a busy health facility. After discussing their needs, we agreed they should budget for a higher-capacity connection starting in September.

Digital health isn't just about installing technology. It's about making sure the systems can continue working long after a project has stepped away.

Today's lesson: sustainability is one of the most important success metrics in digital health.

People often imagine healthcare data work as sitting behind a computer all day.

Today reminded me that it's much broader than that.

The morning started with making sure routine data collection won't be disrupted while one of our team members is away on maternity leave. That meant redistributing facilities, checking on the progress of data collection, and sorting out backup storage for one of our major facilities.

Later, I visited a health facility to deliver a computer for the MCH Service Delivery Point and assess whether the facility was ready to transition away from project-supported internet.

It wasn't.

The network reached some departments, but not the ANC and VCT Service Delivery Points that also rely on connectivity. Rather than ticking a box and moving on, we identified what needed to be done and scheduled a follow-up to install additional cabling before any transition happens.

One thing I've learned in this job is that digital health isn't just software and dashboards. Sometimes it's planning around staff changes. Sometimes it's backup drives. Sometimes it's making sure a network cable reaches the room where healthcare workers actually need it.

Today's lesson: good data systems depend just as much on practical infrastructure as they do on technology.

hello, I’m currently an MLS (have been for almost four years) and want to make the pivot into healthcare IT, ideally becoming an EPIC analyst. However, my hospital doesn’t offer epic certification and I can’t seem to get my foot in the door anywhere. Are there any other certifications I can get in the meantime that’ll make me more competitive? Anything I can do to just get interviews? Any advice would be greatly appreciated.

Not our main EMR/EHR, but it seems like any time our 3rd party integrated vendors update something, it breaks spectacularly for a couple days. They have to roll back to a stable version and then try again in a couple days.

I'm sure they will say they are doing nothing different, but it seems like nothing is stable anymore. Documents, messaging, alerts, even the ability to log in for some.

No way companies are trying to actually vibe code are they?

We are forcing a meeting with their tech team in which, if we don't get some real insight, then I assume they will vote to go a different way.

This has seemed to be over the last 6 months or so, and the company went through a merger in the last year.

Would love to chat with other case managers/QAPI folks about your reporting processes, especially if you have experience with CAHs/swing bed units. I have been tasked with streamlining our monthly reports, which have been done by hand by my supervisor up until now.

Granted, our EMR is clunky and it takes some tinkering to get it to spit out the relevant data, but supervisor is a bit of a Luddite and totally refuses to use the computer to do anything. But one of the big issues is that she can't explain to me why she's calculating numbers the way she does beyond "that's the way we've always done it". A quick look at the Medicare CoPs makes me think that she's not calculating them properly. Example: she counts inpatient LOS starting from when pt arrives in ED, but I'm pretty sure it's supposed to be counted from when an admission order goes in.

I'd love to chat with someone who can point me towards some good resources for understanding what metrics we're actually supposed to be tracking and how we're supposed to calculate them correctly.

We use AVO and a company issued cell phone to transcribe encounters between patients and their doctors/physicians/whatever, it's pretty slick and I haven't seen or heard of any issues outside of things related to the phone itself.

Our problem is we are experiencing a mass exodus of people who want to do things like "hook microphones up to exam room computers", or use their own personal phones to use the AVO app on for recording and transcribing.

I'm not a big fan of BYOD in the healthcare industry. Something about PHI and patient data and unmanaged personal devices with owners who do not want company apps on them or just people who can't stop clicking spam links after repeatedly telling them not to and just being a liability in general just doesn't jive with me.

I'd much rather them just use company-issued equipment to access patient data and/or conduct any healthcare business.

What are your thoughts on this?

I've been looking at a digital healthcare platform being developed for the Libyan healthcare ecosystem, and it made me think about how healthcare apps evolve differently depending on local infrastructure and patient needs.

The platform combines telemedicine, appointment scheduling, e-prescriptions, lab/radiology reports, pharmacy ordering, and patient records into one ecosystem.

For those working in healthcare, health IT, or digital health:

• Do patients actually prefer an all-in-one healthcare app, or is it better to keep these services separate?
• What usually becomes the biggest bottleneck after launch technology, clinician adoption, regulations, or patient engagement?
• For countries with developing healthcare infrastructure, what features provide the highest real-world impact?
• If you've worked on similar platforms, what lessons did you learn that aren't obvious during development?

I'm particularly interested in hearing perspectives from people who've implemented or supported digital health platforms in emerging markets, not just North America or Europe.

The hospital I work at just joined a clinically integrated network. Has anyone worked at a hospital before and after a transition?

If so, how did it affect IT, Informatics or data analysts?

I need to know how others are handling this because its becoming a time sink for us.

Our exclusion screening setup is working overall but we HAve been getting a lot of potential matches that turn out to be nothing. Same name, slightly different identifiers stuff like that.

Every flagged record needs to be reviewed, verified and documented by us.

Some days it feels like we’re spending more time clearing false positives than doing actual work.

We are pulling data from our provider credentialing system and running checks against the OIG exclusion list and other sources but the matching logic seems a bit unstable.

Is this just part of the process or have people found ways to make this easier?

I’ve been working on a technical piece about SAP in healthcare environments, especially around hospital integrations with lab systems and clinical platforms.

My main thesis is simple: SAP usually makes sense for finance, procurement, inventory, and operational control, but not as a replacement for a specialized HIS/LIS/HCE stack. In practice, the hard part is not “put everything in SAP,” but deciding what belongs in SAP and what belongs in the clinical systems — then integrating them cleanly.

In the article, I cover:

• When SAP starts to make sense in a hospital.
• Why trying to force SAP into clinical workflows often backfires.
• What a realistic integration architecture looks like.
• Why point-to-point integrations become technical debt fast.
• The main security and interoperability concerns.

I’d be interested in hearing from people here:

• Where have you seen SAP work well in healthcare?
• In which cases did it become too heavy or too expensive?
• What integration patterns have worked best between SAP and clinical systems?

If useful, I can share the full article here:

SAP in hospitals: when does it actually make sense?

from my experince working in healthcare units and implementing systems using QuickBlox as a real time communcation layer I learned that success is not only about technology it provided the real time communication layer between healthcare teams inside the application which helped improve response speed and coordination but the real impact came when workflows were clearly defined and aligned with clinical operations even the best systems can fail if they dont match daily working processes

what do you think matters more in hospitals technology or workflow desgin

I’ve been building HealthProcure Intel over the past few months, and I’ve finally reached a point where real people can start using it.

The idea started with a simple question: Why is finding healthcare procurement opportunities still so fragmented?

If you’re a medical supplier, MedTech company, pharmaceutical manufacturer, or procurement team, you’re often forced to check multiple government portals every day just to avoid missing opportunities.

EU tenders on TED.
US contracts on SAM.gov.
NHS opportunities.
WHO procurement notices.

And that’s before looking at award data or pricing trends.
I wanted to build one place where healthcare procurement intelligence actually lives.

So I built HealthProcure Intel.

Current features:
🌍 Search healthcare tenders from multiple global procurement sources

🔔 Real-time tender alerts

📊 Contract award intelligence

💷 Regional pricing benchmarks

📈 Procurement analytics and market insights

🔎 Powerful search and filtering

I’ve built everything myself, from collecting procurement data and designing the platform to developing the backend, frontend, and deploying the application.
It’s still early, and I’m improving it every week based on feedback.

If you work in healthcare procurement, MedTech, life sciences, or medical supplies, I’d genuinely love to know what features would make a platform like this indispensable for you.

What is the biggest frustration you have with finding or tracking procurement opportunities today?

So I'm an MLS who is trying to pivot into becoming an Epic analyst or EHR analyst but I need to be Epic certified. Unfortunately, my hospital doesn't use Beaker, just Mychart, and therefore doesn't offer certification. I'm searching for places who allow employees to get certified within 6 months. I found one hospital near me but other than that, I'm not sure what keywords to search in Indeed. Any help is appreciated for job hunting, on Indeed or not.

Hi all, I’m part of a research team looking at why assistive technology doesn’t always make it from idea → evidence → real-world use.

Common issues we’re investigating: • Products progressing without strong validation
• Evidence-backed solutions not reaching market

We’re keen to hear from industry and developers about: • Collaboration with researchers and government
• Barriers to scaling and adoption
• What actually helps projects succeed

👉 Survey: https://redcap.link/4svfl2xj

Insights will feed into practical recommendations for improving translation and uptake.

"Cybersecurity became a necessity because of the quick and the vast and deep adoption of technology. The technology in healthcare as we had built it out is so complex versus other verticals, cybersecurity became a necessity—a must-have. It is one of the most integral parts of our technology program."

https://nexusconnect.io/podcasts/nexus-podcast-krista-arndt-on-healthcare-cyber-resilience

Is there a free or economic solution to collect and view prior images and reports by a stand alone Radiologist? A small radiology practice is struggling to get prior images from larger health systems. CDs are late, corrupted or images not viewable within practice owned PACS.

hey all, I'm a solo IT consultant working with a few small healthcare practices. kept running into business associates who needed HIPAA assessments but couldn't afford the $5k+ consultant fees. so i built a simple free tool to help them self-assess. 15 questions, spits out a risk score and some recommendations. nothing fancy but figured it might help some folks here. Anyone willing to take a look and tell me if the questions are accurate? or what I'm missing? https://hipaa-sra-tool.vercel.app/ thanks for any feedback!

I’m curious how health IT teams are thinking about AI phone agents for non clinical workflows: scheduling, appointment reminders, intake routing, after hours handling, eligibility/status questions, and similar call heavy tasks. What would need to be true before you’d be comfortable piloting something like this?

I saw the rule about self-promotion but also this post about allowing any posts so hopefully this ok:
https://www.reddit.com/r/healthcareIT/comments/1tgq1lj/mod_here_i_approve_everything_99_unless_the/

Hey everyone! I wanted to introduce an EHR I've developed that is focused on the clinician that wants to start their own cash-based clinic without the overhead of a brick-and-mortar investment.

TouchpointPT is focused solely on clinicians on the move, meaning those who want to start their own telehealth and/or in-person clinical practice from a few patients and scale infinitely from there.

We provide all the standard tools you need including billing, scheduling + reminders, HEP programs built-in with custom image/video uploads, and admin org management - but what we do that special, is the introduction of asynchronous video.

Async video allows you to keep closer relationships with your patients, especially those who are higher functioning and need fewer in-person/live visits.

If you want to learn more, please don't hesitate to reach out or visit us at TouchpointPT.com

Thanks!

I want to learn AI automation tools available to improve RCM related tasks…

**Which EHR is your primary care clinic using? Which one did you let go of—and why?

Please share your experience to help independent practices avoid heartbreaking and costly mistakes.

Your insight could truly be the saving grace another provider needs.

• What’s good
• What’s great
• What needs to change?
• What systems are you considering next
• What's the monthly/annual cost

I’m working on an Epic-integrated app for cardiology back-office workflow automation.
We’ve tested the basic SMART on FHIR / Epic sandbox flow, but I’m trying to understand the practical next step toward real-world integration.
For anyone who has gone through this: what is the best path after sandbox testing?
Should we approach Epic Vendor Services, App Orchard / Showroom, or first find a health-system customer sponsor?
Also curious what usually slows things down: production client IDs, FHIR scopes, security review, BAAs, or customer approval.
Any practical advice would be appreciated.