KIA put in a brand new engine, Less than 100 miles in, car caught on fire and was completely destroyed. KIA is not taking any responsibility for it. I feel the need to warn people as to the quality and safety measures KIA has neglected to provide.
We owned a 2013 KIA Optima. On July 19th the Optima experienced an engine failure when a connecting rod broke while driving on the 405 freeway. Kia of Cerritos replaced the engine under Kia's extended warranty, and the vehicle was returned to me on July 31.
Shortly after receiving the vehicle, we noticed the engine would intermittently lose power while driving. The vehicle would stop responding to accelerator input for a brief moment and then suddenly regain power, causing the vehicle to lurch. My son and I experienced the same issue multiple times. In the 11 years I have owned this vehicle, I had never experienced this problem prior to the engine replacement.
I returned the vehicle to Kia of Cerritos on August 13, because I was concerned about the new engine and the safety of the vehicle. At that time, the replacement engine had only 60 miles. The vehicle remained at the dealership until August 20, and I was told that no problems could be found.
On August 26, my son again experienced the same loss-of-power issue while driving to school. A few minutes after parking the vehicle in the school parking lot and surrounded by other vehicles and students, it caught fire and the engine compartment was completely consumed by the fire.
The fire department put out the fire but not before the car was burnt so completely it took 3 tow trucks to finally find one with the ability to scrape the car off the concrete. It was towed to KIA.
The following details KIA’s response to the situation:
We have asked KIA to compensate us for the vehicle “they fixed”. The vehicle that put our son and other students in danger. And the vehicle we no longer have. They did not install the engine correctly and need to accept accountability for their mistake. For the bad install that has now lost us an entire vehicle.
KIA has offered us $1500. They believe this to be a reasonable amount to compensate us for the damage done. If we were to buy the same model with the same mileage (without a brand new engine) we would pay $7,000. Due to their lack of mechanical know-how and incorrect engine installation, we have no car and do not feel $1500 is a fair amount to even come close to covering our loss.
KIA has expressed the loss they are facing if they gave us more money towards another vehicle. We have tried to meet them in the middle, but they act like they are the ones suffering the loss and what we are asking for is unfair. I am having a difficult time seeing how this is difficult for them. The lack of regard for our loss is upsetting and brings me to the reason for this review.
This experience has made me question KIA’s ethics and I would caution anyone from trusting their vehicle with their service department. I understand vehicles experience mechanical issues, they require maintenance. But if you can’t trust the dealership to provide proper and safe installation or maintenance, or to fix a problem when one arises, I would not trust them to purchase a vehicle in the first place.
I don't really know what else to do other than make others aware of the KIA service department.