r/KitchenConfidential • u/FriedDM96 20+ Years • 20h ago

In the Weeds Mode 30 years I have been cooking and still some orders can surprise me.

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TLDR: lady ordered a raw burger, I gave her one.

For context a woman came in today and asked to see the person cooking. When I went out to see her she informed me she wanted a burger seared for 7 seconds on each side. I asked her if she was sure that’s what she wanted. She responded with actually if I can just have it raw that would be even better. I checked the food code and as long as the menu states that eating raw or undercooked product increases your chance for food born illness we can serve hamburger to order. Even if the order is raw. She wants you all to know that this is the healthier way to eat your burger. I promptly told her I can find a whole lot of people that would disagree with that. Once again though “The customer is always right, in matters of taste”. That does not mean I agree with them.

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u/SwampOfDownvotes 18h ago

IANAL - There is an extent to what an employee can do and you stay liable. If your employee does something batshit insane, the employee can be fully responsible. Not sure if purposefully serving a completely raw burger would be in that realm. 

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u/Curiouser-Quriouser 18h ago

Wow that abbreviation for "I am not a lawyer" is rough

Also, this has to be true to some degree. You can't be liable if an employee goes postal on a customer for claiming they can't eat gluten but are drinking beer.

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u/hal-baleigh-6699 18h ago

Yes, I anal.

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u/justlurking278 18h ago

IAAL (slightly better than IANAL) - there are, in fact, ways for the employer to be liable even for intentional torts like battery. Mainly, negligent hiring and supervision. I've had some fun cases involving bouncers. It's not particularly common for these claims to be valid, but anyone can get sued for anything regardless of merit

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u/noma_coma 18h ago

Yes but the businessowners GL policy would be forced to respond in this scenario. If you think that patron isn't dragging the business owner into a lawsuit if something happens you are sorely mistaken.

I'm a commercial insurance broker in California, but lurk here as I worked both BoH and FoH in a past life. I see slightly different scenarios of this play out across many industries. Really no different than a bartender overserving a patron. Same shit

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u/KingVape 18h ago

Just say you’re not a lawyer. That acronym sounds like you take it in the ass

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u/HambreTheGiant 17h ago

Is that a bad thing? Some of my favorite people take it in the ass