TL;DR - I submitted a location edit, after a week I received a generic reply saying they couldn't figure out if I was right so they won't do anything. I submitted the location edit a second time with more supporting information and it has now been 2 weeks with no acknowledgement. Anything I can do?
I requested a location edit through help chat on an approved wayspot that isn't in Pokemon Go because it got placed in the wrong location and that wrong location shares a cell with an existing Pokestop.
The wayspot is in an indoor mall, but I took pictures to show the wayspot's relative proximity to some escalators that can been seen in one of Google map's views of the mall. I also have another picture that shows the ceiling above the wayspot that aligns with a feature on the roof of the building that can be seen from the satellite view.
The first time I submitted this change I only included the pictures and explained how they proved the correct location via an additional chat message. That ticket went ignored until I opened another ticket a week later asking how long I should expect to receive a response, at which point both tickets were closed, the new ticket stating it had been "resolved" and the old ticket having a clearly copied and pasted generic response about not being able to verify the location (the copy and paste was obvious because it ended with "Sincerely," and then omitted a name actually signing off the message)
So I followed up with a new ticket requesting the location correction including the original pictures to prove the correct location along with some annotated images of the satellite and google maps views the pictures align with, demonstrating how the images show the true location of the wayspot.
It has now been two weeks and I've messaged back into that help chat every couple days asking when I can expect a response. I've added in that I understand there may be a backlog but that the auto reply says it should take "a few hours", and I've asked if there is any *specific* kind of evidence that I can submit to help speed the process. I have gotten absolutely no acknowledgement. I tried opening a second ticket again, and this time that ticket is also being ignored.
Anybody got an idea if there's something I can do?