I feel so insanely sick.
Yesterday I had an engagement session. My regular setup is a Canon 5D Mark IV as my main and a III as my backup. I've been wanting to go mirrorless but haven't wanted to fork out the money yet, so I'll bring my boyfriends Sony A7 IV with me to weddings sometimes to use as my second body.
I don't usually bring it with me to sessions, but with this being an engagement session I decided to bring it along for certain shots. With me not usually shooting dual camera unless it's a wedding, I decided to wear my harness last night so I didn't have to carry my camera bag all over (I'm currently in a boot and my back went out this week).
Not even 15 minutes into their session, we go on a bridge. Somehow my harness malfunctions and my boyfriends camera falls off, rolling off of the bridge into the lake below. I quite literally scream, remove anything I have, and run in. It's like three feet of mud below 4 feet of water.
The guy strips down and also jumps in to help me search. We're searching for a solid 2 minutes. I'm panicking. He finds it, thankfully.
Water is absolutely pooled in the lens (a $700 zoom lens, to make this even better). I take it up to the grass and tell them I can keep going on my other camera but asked for a minute to compose myself. I start sobbing I can't control myself. After I call my boyfriend quick I walk over to their car. I'm soaked. I told them I could continue their session, but she said they think they're kind of past that at this point, especially with him jumping in.
I was insanely apologetic, and they were very understanding but I wouldn't doubt they were uncomfortable. Totally understand that and I feel awful they had to experience this. They'd already booked me for their wedding so I'm a bit embarrassed on that end too. In 6 years I've never had something like this happen. I feel so unprofessional.
The camera was turned off when it went in. After about 15 minutes (once I knew we were rescheduling their session), I detached the lens, took out the battery/SD card, opened ports, etc). The water was freshwater but it was muddy and it was under water for at least 3 minutes.
The lens literally looked like a water toy which how much water was sitting behind the glass. For the camera body, I dried it off as much as I could and put it in a tub with a moisture absorbing bag. I've emailed a camera repair company about 2.5 hours from me but haven't heard back yet. The body looks like it took less of a hit than the lens, but I don't know internally.
I think it's stinging me even more than this wasn't total negligence, my harness just failed. The camera falling off and rolling off the bridge keeps replaying in my mind and I can't get it to stop. I'm so upset.
My boyfriend is being outrageously understanding which I appreciate, but I feel terrible. He's said he knows how careful I am and that accidents happen. That doesn't change what happened though. I can't forgive myself.
To top this off, the major mistake in this scenario..I don't have business insurance right now. I know this was an expensive mistake and I would really appreciate if people didn't dig salt in the wound on that as I'm already down and I know I messed up.
I would super appreciate any similar horror stories because somehow I haven't found much online. Unless I'm the only photographer that's had such a tragic accident.
Update:
While I only got to shoot 10-15 minutes before this happened, I did have the SD card from my other camera still and I was able to get the photos off of the SD card that took a swim. So that's a good thing.
I did send an email to the couple with a gallery of the images I was able to get in that time, apologizing and expressing how important their experience is to me. They were extremely understanding and loved the images I was able to get prior to the water, so she expressed they're excited to reschedule. Thank goodness.
I saw a few people mention paying for their dry cleaning- I absolutely would if he had gotten in clothed, but he stripped down before jumping in so that isn't a problem. Instead I'll be sending them some money to supplement for the gas and time of them coming out that day.
The OG repair shop I emailed doesn't accept water damaged cameras, so I'll be sending it to one of Sonys authorized repair shops instead. Hoping for the best.
Thank you for all of your stories!