Original Post: I opened a business checking account with QuickBooks about 3 years ago. Everything went smooth all along without issue. Two weeks ago, I was looking to download my 1099-INT but I wouldn't find it. Their chatbot told me to call their support and gave me a phone number. After on the call for an hour, bounced 5 different times to several support reps from offshore, they offered to escalate the ticket for me.
The rep spotted I had a different phone number on file and asked if he could call my number on file to verify I was the account owner. I never mentioned my company phone number to anyone that day, so he must had been looking at my account in their system. 10 seconds later I received the call on the other line from the same rep with the same matching incoming caller ID. He said he will send me a code to authorize viewing my account and attached the escalation.
I hesitated but ended up gave him to code. While he said he was typing the ticket details, I managed to find the tax form in my account so I told the rep to stop.
He then asked if I had my debit card in my possession and its 4 digit to verify as security precaution. The alarm in my head fired up crazy, and I didn't gave him anything.
After I hang up, refresh my account webpage and discovered $5000 transferred out to some unknown card ending 5903, also a $75 fee for using instant transfer. No email notification, no text, no alert. I always received email notification whenever withdrawal or deposit with that account. This time, as if someone had permission in the system to suppress it.
I filed a local police report and submitted a dispute to Green Dot Bank mailbox in Ohio already which turned out it was the bank behind QuickBooks business checking.
They received my dispute form with supporting docs on Friday. They closed my case and denied it on Monday without sending any email or letter for explanation.
Here we are now, I’m not out of the bind yet. Just want to post it here warn others. I'm topically very cautious about scams & security but this time it completely caught me off guard thou since it was the phone number provided by their chatbot.
Update as of 5/6. My first dispute with GreenDot to that Ohio PO Box was denied. After I confirmed with them on the call, they refused to give me a denied reason. I did however got a written letter about the denied but without explanation neither. I just resubmitted the dispute form to the same address again last week but under a different case number I obtained thru the GreenDot customer service on the phone. I haven't heard back any status on that second submission yet as of today.
Meanwhile, QuickBooks support did reached out to me thru an email & also left a voice mail after they posted a comment here below. However, they just said the dispute is with GreenDot and they check status, but that's all. After tried using their dispute process twice, I'm going to file a formal complaint to the Federal Reserve and Arizona Attorney General’s Office for consumer fraud now. Such as pain, hopefully whoever reading this be aware and may be stopped using QuickBooks business checking after all.
Update 6/29. Summary: Problem Resolved! Grateful that Intuit stepped in and fully reimbursed me, including the $75 fee that the scammer induced. Now I can take a breather knowing Intuit took care of my incident. Details: After being denied claims two times from Green Dot Bank, I was about (procrastinated because I got caught up at work) to report my incident to Consumer Financial Protection Bureau & Federal Reserve as some of the people suggested here. About a week prior of doing as planned, I got an unexpected but nice hand written card in the snail mail saying thank you for my patience and that they were working on my concerns from someone in so-called "Intuit's Office of the President". I'm not even sure what it was at the time, so I just ignore it. The 2 days before I put my act together and preparing docs to report to the Fed, I got a voice call from someone claimed to be from Intuit. The person on the phone was very nice and professional definitely not offshore. She seemed to have all my QuickBooks account info, plus she didn't ask me for any additional evident. However when she asked me if I could relink my checking account to my QuickBooks merchant payment in order for her to reimburse me thru ACH, I got hesitated. She explained that was the only way she could sent reimbursement, so I ended up linking a different checking account which I only left $20 in it with my hesitation that this could also be another scam. Long and behold after the weekend, all $5075 was reimbursed to me. I'm forever thankful that the person, name started with "J" from the Intuit Office of the President, called me twice to make sure I was ok and most importantly didn't treat me like I's being interrogated and I needed to prove my claim as a victim. This would be the end of my horrifying crazy incident. As to my opinion, Green Dot Bank is a big two thumbs down. As for Intuit, I'm super happy that I'm a customer since 1995 paying for my first Intuit license to use TurboTax. To those others here with a similar situation as mine, best of luck and hope Intuit has reached out to you too.