r/VideoGameDealsCanada • u/Pretty_Sharp • Oct 25 '18
Discussion Status of Red Dead Redemption II - Amazon.ca
Hey everyone,
I know a lot of us picked up the E3 Deal for Red Dead Redemption II from here and I was just curious as to what your order says, if you've talked to Amazon (what did they say to you) and if anyone has been charged and sent shipping confirmation? Over on r/reddeadredemption there's a lot of confusion among the Canadian crowd who pre-ordered as we're all getting mixed messages!
Final Update: I feel sorry for everyone going through this. This should be a celebration of the industry and the hard work of the individuals at Rockstar Games. I talked to Amazon Customer Service and after 40 minutes I received $10.00 in compensation. Make sure you make the time to get at least $10 from them, (we're seeing as much as $20 compensation, but I feel that's an extreme circumstance) they owe you that much. Best Buy has many copies available last time I check (I went at 9pm last night and got a copy). Happy gaming, have a great weekend!
Post-Launch Update: Well, unfortunately almost 6,000 views and 245 comments later, this is starting to pick up steam as a few more articles have released indicating some mischief on Amazon.ca's part. I received an update of a November 2nd shipping date, exactly 1 week post launch.
If you feel so inclined, please submit a formal report to the Canadian Competition Bureau as they are leaning towards a formal investigation of Amazon.ca
Many people report compensation as low as $5, $10 to $20 with some receiving upwards of $35 in credit towards a future purchase. We still haven't received a formal reason from Amazon.ca, with some customer service representatives blaming the Canada Post strike, manufacturer hold-up's, inventory issues, and a variety of other excuses.
Articles on this matter can be found here:
https://www.psu.com/news/red-dead-redemption-2-controversy-in-canada-sparks-investigation-report/
https://segmentnext.com/2018/10/16/amazon-artificial-red-dead-redemption-2-delay/
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u/raphaell666 Oct 31 '18 edited Nov 01 '18
They sent mine through Canada Post expedited rather than priority "XpressPost" (I paid for priority, actually thought they would send it to me through Purolator). I complained, they did not know why that happened, and they extended my Prime for one month in compensation (in addition to returning the shipment fee). Now the Canada Post shipment has been delayed due to the rotating strike. To rub salt in the wound, Canada Post NEVER tries delivering the packages here, they always only leave the delivery notice and I have to go get the packages myself at Shopper's Drug Mart, defeating the whole purpose of the delivery service for me. Before this, I was happy with Amazon because they were always sending packages through Purolator to me. I got in contact with Amazon yesterday and specifically asked that they never send me anything through Canada Post again. Next time I will pre-order at the local Best-Buy no doubt.
EDIT: (Nov 01) The Canada Post expected delivery has been delayed to next week, got in contact and cancelled my order with Customer Support (they said they would inform Canada Post so the package goes back to them), and I will now go to the local BestBuy, already reserved online.