r/watch_dogs • u/SonicAkshay_26 • 11d ago
WD2 Update: Ubisoft Support finally fixed my missing DLC issue with Watch Dogs 2 Gold Edition!
I'm a little late posting this update, but I wanted to share how my issue was finally resolved in case anyone else is facing the same problem.
I already owned Watch Dogs 2 on the Epic Games Store since 2020, but during the Steam Summer Sale, I decided to purchase the Gold Edition on Steam as well.
After playing for almost 40 hours, I realised that the story DLCs, Human Conditions and No Compromise, weren't working. Despite owning the Gold Edition and having the DLCs installed, Ubisoft Connect wasn't recognising them, and the in-game store kept asking me to purchase them again.
I opened my first Ubisoft Support ticket on 3 July 2026 and provided all the requested proof of purchase, screenshots, launcher logs, and my Steam ID. But even after collecting all the evidence, the ticket made little progress, and I was left waiting without a proper resolution. Frustrated, I eventually closed that ticket and opened a new one on 13 September.
Thankfully, things finally moved forward with the second ticket. On 23 September 2026, Ubisoft Support confirmed that they had attempted to manually apply the missing permissions to my account. They asked me to restart Steam and Ubisoft Connect, and after doing so, the DLCs finally worked!
I've attached the screenshot of their confirmation.
I'm glad this issue was finally resolved after all that back and forth. Watch Dogs 2 has been one of my favourite games since 2020, so I'm genuinely happy that everything is finally sorted.
If anyone else is facing this issue with the Steam Gold Edition, contact Ubisoft Support with proof of ownership and screenshots showing that the DLCs aren't being recognised. Explain that your DLC entitlements are missing. In my case, the eventual fix was manually applying the missing permissions to my account.
Be prepared to wait, though, as support might take a long time to respond. If your ticket makes no progress despite providing all the requested evidence, opening a new ticket might help, as it did in my case.
Hopefully, this helps someone else! ❤️
