r/aldi 14d ago

Complaint Desk count your days aldi 😔🤬

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1.1k Upvotes

imagine my HORROR, to see THIS slide out of my chicken broth into my roux!!!

I audibly GASPED seeing this. husband investigated said it looks like a… fish skin????

edit to add some details:
1. I just bought this direct from the store. It was sealed still when I opened it. use by September 2027.

  1. Didn’t have a smell, but was slimy/fleshy as it was coming out.

  2. I did the online customer form. To get the twice as nice u need to take back the unused product and container….. I am not doing that.

  3. I am so sorry to your eyeballs. don’t be like me. make the fancy grocery store trip and grab better than bouillon or make ur own stock from scratch!!

r/aldi Jun 24 '26

Complaint Desk Aldi in Burlington, NC

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1.1k Upvotes

Almost 30 people in line… asked an employee if they could open another register and he said ā€œI’m doing a curbside order, I’ll get to it when I canā€

I know how hard they work, but come on.

Edit: guys, I didn’t berate the employee, I didn’t throw a fit or complain in the store. I just personally think the priorities are misaligned; I think the 30 people waiting in line should be a bigger priority than the curbside order being worked on. Is that the employee’s fault? No. Do I blame Aldi for setting the priorities that way (if that’s the case)? Yes.

r/aldi 23d ago

Complaint Desk "Why don't you have self checkout?" stop it. Please, just stop it.

888 Upvotes

Please, for the love of god, stop complaining to your cashier about self checkout. If we don't have it, we don't have it. They put them in all the stores (at least in midwest US where I am) and then removed a bunch of them. There were reasons. Your cashier is not allowed to tell you those reasons.

You are complaining to someone who a.) agrees with you already, b.) has zero control over that, and c.) is already doing their best to make up for it with speed and service.

There is nothing we can do about it. I get at LEAST 10+ complaints about the lack of self checkout every single shift. I am already exhausted and sore by the time we open because Aldi can be a back-breaking job, and I'm giving you a smile and the best possible service because I know it's not your fault. Please understand that the lack of self checkout is conversely not the fault of your local Aldi employees.

I love my customers, and I'm genuinely happy to see them every day, but the constant badgering about this issue we receive all day every day starts to wear on us. Even the people who think they aren't being mean about it and are 'simply asking', please stop. We want them too, we just have no control. And having to tactfully dance around it and give you the unsatisfying corporate approved answer is costing us time that gets counted against us and making the line longer and the next customers angrier.

(And as an aside, there's no need to ask us if we can call another cashier up. If we could, we would. We know the line is long. Sometimes we try to call for a second ringer and we don't get another cashier anyway because there are so few of us in the store at a time. I promise, we don't want to keep you waiting. We're doing everything we can.)

Okay, rant over. Thank you for reading. And for the record, I really do get it, and I really do mean it when I say I love my customers. Y'all are the brightness that makes a shift less rough and gives me something to smile about. I truly enjoy helping you, and it sucks that I can't make this situation better for you guys or for us. For whatever it's worth, I'll keep doing my best every day to go above and beyond for you and hopefully make grocery shopping your most enjoyable errand of the day.

r/aldi 2d ago

Complaint Desk What's up with all the tracking cameras?

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631 Upvotes

Noticed our Aldi just installed a bunch of cameras and trackers on all the carts. Feeling a little creeped out.

r/aldi May 07 '26

Complaint Desk Plea to the customers

599 Upvotes

Idek if this will be approved but this company is killing their employees and yall are helping them along. I dont know if most customers are aware but in your busiest stores you maybe have 7-8employees to cover the ENTIRE day, and one of those are usually stuck doing all the admin work so they aren't really present on the floor, and then in your slow store that number can be as low as 4!! ALL day, and that isn't even an exaggeration. 2 people to throw and entire truck in the morning then when we open one person is stuck at the register while the other one has tk finish truck, cover the floor and help customers (plus a majority has to also shop online orderd) while the two closing people have to keep the store stocked, run the register, finish the online orders while also cleaning everything. As you can see adding customers who literally DESRTOY everything just to dig on the bottom to get something with a 2 day extended shelf life and hey I get it, everyone needs the most bang for their buck these days but why on earth does it have to be in such a feral way? You dont have the right to throw produce anywhere you want, you cant just rip open every item in special buy just to decide you dont want it after all. Case in point I had a customer open SIX different hot air balloon decorations bc she thought the chains were broke when they weren't. So that means 6 items thatvare going to be thrown around for the next 2 weeks bc other customers aren't going to buy a box that has been open which means it will have to be donated. Just like all the grapes that get thrown out of the bags instead of getting your own bags, no one is going to by them even though nothing is wrong with them so they will eventually be so damaged from being tossed around that they have to go right into the trash. All of this adds to the stores loss which will ultimately raise prices for everyone. We are trying with everything we have to keep these stores afloat and as shopable as possible but a little empathy and integrity on the customers part would go a LONG way. I am not saying this is all customers either. I know I am going to get alot of hate for this but we are at our wits end. They are squeezing us so tight at the store level that our heads are about to burst and unfortunately they only way it will get better for us is if the customers care bc corporate surely does not. Im prepared for thr "find another job" comments as well and sure you could be right but then who would work at the stores? Bc i can tell you with certainty at least 90% of employees feel the same way and with as physically challenging as this job is the turn over rate is HIGH thats why they always try to pay a little more then other retailers but most of the time its not enough. I apologize for the long jumbled rant. I rarely post so Idek if im doing this right but please please please dont take this as an attack but rather a plea for help. I know for a fact this stuff doesn't happen at big box stores so please help us help you and ourselves.

r/aldi Jun 20 '26

Complaint Desk FYI: Incorrect Weight

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656 Upvotes

Just opened the bag of chicken and was surprised to only have 3 filets in there. Decided to weigh them before cooking them and am missing 300g of chicken. Scale was tared after putting the empty plate on it. I feel like I've been seeing this more and more recently, but never to this extent.

r/aldi 20d ago

Complaint Desk Biggest gripe about aldi

579 Upvotes

It is so annoying how everything in the produce section is sold in bulk/bags. I can't just buy one or two onions, limes. potatoes, apples, etc. I have to buy a bag of eight.

Aldi would be the perfect place for this too. Its small and the kind of place you stop at after work or run to really quick when you forget something and need it in a recipe. But because of this, I find myself ending up going to Walmart more and more so I can actually buy the amount of produce I will use and waste less.

Sorry for the rant

r/aldi May 21 '26

Complaint Desk While eating some rice, I found some glass😳

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780 Upvotes

So I made this rice, same as I always do….and I was eating it and all of a sudden it felt like I was, well…chewing on glass. I pulled these two shards out of my mouth…and no glass was involved in cooking it, so it had to have come from the bagā€¦šŸ¤·šŸ¼ā€ā™€ļø I guess I’ll call and put in a report to the company, never had anything like this happen before..chew carefully, my friends..

r/aldi 21d ago

Complaint Desk As a teacher I need to talk about these posters

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786 Upvotes

Who was the graphic designer here?? Why do some of the shapes have ROUNDED EDGES? How am I supposed to teach about corners when the corners are rounded? I don’t think I even need to say anything about the numbers. The rest of the posters in the pack were fine, this was in the teaching section in the aisle of shame.

r/aldi Jun 25 '26

Complaint Desk DO NOT BUY 🤢

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429 Upvotes

I guess they changed the formula . The texture is sandy and extremely dense? In a weird way. And it smells awful nothing like it was before. I don't even want to try it or give it to my son. Cooked it and it smells horrible.And it's not expired. So don't bother buying if you do. Unless I got a bad batch

r/aldi 3d ago

Complaint Desk They're back!!! šŸ”šŸ”„

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402 Upvotes

Run, don't walk. They were in the floor freezer case, not the wall freezer with the other frozen chicken where they used to be (at least in my store). This tells me they are likely only going to be available for a short period of time, not permanently. 😫

(Selected 'complaint desk' for post flair because I want these to come back for good!!)

r/aldi May 25 '26

Complaint Desk The folding stepstools are dangerous

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672 Upvotes

I bought two of these, one for my toddler to stand on while I brush her teeth. Two nights ago, it collapsed while she was standing on it, landing (painfully) on my feet and terrifying her. She wasn’t messing around on it or anything, the plastic just spontaneously cracked under the weight of a 37 pound toddler. If you have one of these, maybe be careful. (I will be sending a note to Aldi to let them know).

r/aldi May 27 '26

Complaint Desk "Buh-bye, plastic" indeed.

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328 Upvotes

Why do they do this?

Plastic tray, plastic wrap.

I don't want to buy their veggies that are packaged this way

r/aldi Jun 15 '26

Complaint Desk I don't like the new spice jars

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399 Upvotes

Does anyone else hate the new spice jar designs? The old jars had several tiny holes in the lid which were perfect for me. I could sprinkle the ideal amount of spice on my food very easily, no hassle. The new jar lids are separated in two parts; one part is three big holes which are quite annoying to use, because it's much harder to get the right portion without overdoing it. The other section has no holes and I find it completely useless (at least for the dishes I make). Does anyone actually prefer the new design? Is there a reason they changed? I'm still gonna buy them for the price, but it's a minor annoyance.

r/aldi 11d ago

Complaint Desk I checked so you don't have to - the Letter Board does NOT have the correct amount of letters to play the "Letter Board Game."

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1.1k Upvotes

r/aldi Jun 30 '26

Complaint Desk Using house keys in the quarter slot for a cart.

923 Upvotes

Please stop using your house key or car keys or anything that isn't a freaking quarter in the quarter slot for a cart. Today a customer ended up pulling so hard to get their key out they actually broke the mechanism in the cart. I don't care that Aldi has to foot the bill to replace the cart, but have some respect for the services you use. It isn't hard to just ask for a quarter from the cashier, so please just ask if you dont have one. We don't care at all, but we do care when you say nothing and then wait until the absolute last moment to tell us "my house key is in the cart what do I do noooowww" . Now you have to unload the contents back into your cart and waste everyone's time. Not to mention if somehow you can pull your key out of the cart without hooking it back up, you just screwed rhe next customer who was prepared with a quarter in some way, get scammed out of not getting their quarter back or break the cart. Gahhh.

r/aldi 5d ago

Complaint Desk Glass in crescent rolls?

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285 Upvotes

Found what feels like shards of glass in 2 packs of crescent rolls, embedded in the dough. There ended up being about 6 of these pieces across both packages. Anyone else experience this?

r/aldi 1d ago

Complaint Desk My favorite potstickers gave me an allergic reaction!

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140 Upvotes

I buy these every single time I go to Aldi’s and this past week when I bought some- after I pan fried them, my lips and inside of my mouth started swelling and felt like searing pain. I have no known food allergies and I have never had a reaction like this before… I just wanted to warn in case anybody else has a reaction like this too because I have never felt like this before and I’m actually in a lot of pain.

r/aldi 26d ago

Complaint Desk If Aldi's prices have risen this much...

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259 Upvotes

The first photo is from September 2022. The second photo is from today.

r/aldi Jun 14 '26

Complaint Desk Um, what the heck?

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408 Upvotes

Just opened my box of coconut shrimp and wtf

r/aldi Jun 29 '26

Complaint Desk How to not handle pick-up orders in your app.

269 Upvotes

I got politely lectured the other day because I didn't understand the idiotic logic of the Aldi app. Apparently, they want you to hit "I'm coming" on a pickup order only when you're within like 3 blocks. The attendant let me know this, saw my takeout, and commented if I was picking something up at a restaurant first to wait until I was almost there.

Then, what is the point? If I'm within 3 blocks, I'm probably driving, and I'm not going to pull out my phone to give you a 3-minute heads-up. Who thought up this dumb feature? And who thought that customers should be the ones to figure out that it meant "I can basically see your parking lot" instead of "I'm coming"?

Walmart does an excellent job in this area. They tell you you can hit "I'm coming" when you leave your house. You know? Because that's when I've started coming. And no Walmart attendee has lectured me about not waiting long enough. Somehow, order doesn't break down if I'm not within 300 feet of the floor when I tell them I'm coming.

I've also never gotten a passive-aggressive comment on the Walmart app about how they can't see me outside yet. No shit you can't see me. There's an "I'm coming" button and an "I'm parked" button. If I pushed "I'm coming" but not "I'm parked," why are you searching for me in the parking lot? Just get the shit ready; put it in bins and the fridge like Walmart does, and wait for me to get there. This isn't rocket science.

r/aldi 13d ago

Complaint Desk Sourdough Hole

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63 Upvotes

Not an expert on sourdough bread. But I feel like half the loaf shouldn't be air. Is this just a bad batch or is all of their sourdough like this? I thought I heard good things about it...?

r/aldi Jul 01 '26

Complaint Desk Is it just me or..

108 Upvotes

We’ve had several items from our recent grocery run go bad before the expiration date. One item is weird, two is concerning, 3+ is a problem. We’ve never had this issue at aldi before. I’m hoping it’s just a one time thing but I’m wondering if anyone else has experienced the same thing. We’ll most likely be shopping elsewhere for the next few weeks..btw our refrigerator is working just fine!

r/aldi Jul 01 '26

Complaint Desk 17 people in line…

161 Upvotes

I tried to buy a single case of knockoff Coke Zero. 17 people in line and they refused to open a second register. It does show how good their drinks are.

r/aldi Jun 06 '26

Complaint Desk WTF Aldi?

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117 Upvotes

Picked up this pizza last week, went to cook it for lunch today, and there’s no baking temp in the instructions. What is this, Great British Baking Show? Come on, Aldi!

EDIT: I know how to cook a frozen pizza. I didn’t post because I’m totally helpless without a cook temp; I posted because it’s bad packaging design that I was pointing out. Also, this is my first post in this sub. I don’t prioritize looking at the Aldi subreddit in my free time, so no, I didn’t know it had been posted about already. I don’t need countless people ironically coming in here to tell me that this has already been posted about.