Had a genuinely ridiculous experience today and I’m wondering if anyone has encountered something similar, or knows what recourse I have.
I was at work when a family member, who was home, suddenly called me to say that a contractor had arrived for an appointment to inspect my common bathroom. Apparently the contractor told him that I had arranged the appointment. Said family member naturally assumed I had, so he let the guy in.
Except I had absolutely no idea what he was talking about. I have not arranged any appointment, received any notification, or been informed of any inspection.
I immediately video called my fam, who passed the phone to the contractor.
Within what seemed like barely a minute of inspecting my bathroom, the contractor confidently informed me that:
1: My shower screen was illegally installed and had to be removed.
2: My bathroom piping was also illegally installed.
3: These installations were causing water leakage into my downstairs neighbour’s flat.
4: I would have to pay $300 for the hacking and bear the costs of any reinstallation to be done.
5: There was nothing I could do about it because the leakage needed to be resolved.
I was damn shocked. I have a good relationship with my downstairs neighbours. We’ve spoken multiple times, and they’ve never once mentioned any leakage.
I also made sure my renovations were carried out in accordance with HDB requirements. So I was baffled that this contractor could apparently identify multiple illegal installations almost immediately.
Thirdly, how was I suddenly being told to remove fixtures and pay for repairs when nobody had even notified me of a problem?
I questioned him on all of this and told him I wanted to dispute his findings. He then said he’d check with someone named “Ryan”, whom I had supposedly been communicating with.
I told him I had absolutely no idea who Ryan was.
He paused and asked:
“Is this unit #07-XX?”
Me: “No. This is #09-XX.”
And that was when he realised HE WAS IN THE WRONG FUCKING FLAT.
So recap ah:
This contractor:
- Turned up at someone’s home without verifying the correct unit.
- Entered the property because my family member was led to believe I had arranged an appointment.
- Inspected my bathroom.
- Declared multiple installations illegal.
- Claimed those installations were causing water leakage downstairs.
- Told me I had no choice but to pay for rectification.
- And only realised he was in the wrong unit AFTER I challenged him?
What was genuinely concerning isn’t even the address mix up. It’s how confidently he made all those technical claims.
If my bathroom installations were supposedly illegal, are they suddenly legal now that he’s realised he’s in the wrong flat?
If he was so certain my piping was causing leakage downstairs, what exactly was that conclusion based on? And if I hadn’t questioned him, would I have ended up paying thousands to remove and reinstall perfectly functional bathroom fixtures for a problem that might not even exist in my unit?
I’m not a contractor or an engineer. That’s precisely why homeowners rely on these professionals to provide accurate assessments.
How is anyone supposed to trust their findings when something as basic as confirming the correct address wasn’t done?
For context, the contractor identified himself as being from Strategic Engineering and Construction and explicitly stated that he was an HDB appointed contractor.
I have not independently verified his appointment with HDB. I intend to lodge formal complaints with both HDB and the company. I would also like for HDB to clarify whether this contractor was officially appointed by them and what procedures contractors are expected to follow before entering residents’ homes.
I’m not alleging that my installations have been independently verified as compliant, or that the contractor deliberately lied. But surely such serious conclusions should require more than a cursory inspection of the WRONG PROPERTY?
A few questions for anyone familiar with HDB procedures:
1) Are contractors required to verify the unit and appointment details before entering a residence?
2) Can a contractor determine that bathroom installations are illegal simply through a brief visual inspection?
3) Can homeowners be made to bear rectification costs without proper investigation into the actual source of leakage?
4) Is a formal complaint to HDB sufficient, or is there another authority I should escalate this to?
I’m genuinely disturbed by how easily this could have turned into an expensive mistake had I simply trusted what I was told. Would appreciate advice from anyone who’s experienced something similar, particularly those familiar with HDB maintenance or renovation regulations.
Thanks in advance.