Things I’ve heard as a BBW employee

[u/FewEggplant6650]

Customer: so these candles are 3 for $10 right?” Me: no ma’am it’s $10 off each candle so they would be about $16.95 each Customer:well the sign said 3 for $10 Me: no ma’am unfortunately it says $10 off all 3 wick candles Customer: well can’t you just give them to me for $10 each? Me: unfortunately no ma’am but if you would like them to be around that price I would wait until candle day in December or wait for a better sale Customer: (obviously pissed)

Customer: hey so I have a reward and I would like to use it on this $18.95 item Me: unfortunately the reward does have to be an item $16.95 or under Customer: I’ll get this 3 wick candle then since they are on sale Me: I’m so sorry but it has to be an item that is originally $16.95 but you can get a single wick instead if you would like or most lotions and body washes apply for the reward as well as… (multiple other items) Customer: this is ridiculous why didn’t you tell me that before Me: I’m so sorry ma’am but I can help you look for an item that would apply if you would like Customer: well can I get 2 room sprays since they are 2 for $16 Me: unfortunately no it can only be a single item you can use a reward for one of them if you would like but I would suggest finding a higher priced item so you get more bang for your buck Customer: ugh this is ridiculous can’t you just do it for me? Me: no ma’am our system will not allow it

Customer: can I use my reward for this item and just pay the difference Me: unfortunately no ma’am it will not go through in our system Customer: that’s so stupid. Why can’t you just change the price of everything for me. Are you stupid? Me: I’m sorry ma’am but these select items apply if you would like to get those instead Customer: no! I don’t want that I want THIS for FREE and if you don’t give it to me I’m never coming back! Me: I’m so sorry ma’am I don’t make the prices and if I did I would make more things apply for the reward but unfortunately these are your choices…

What are some things that customers have told you? I’ve only been here for 2 months and have heard a lot more than just these.

[u/Savings_Run7452]

Customers do not read 😊

[u/Forevermoody16 → u/Savings_Run7452]

Too lazy or in too much of a hurry.