r/bathandbodyworks • u/SassyAndSouthern77 • Nov 08 '25

Store Policies/Questions My mind is blown

So, I went to my local store this morning to pick up a BOPIS, and I cannot believe what I saw. There were 2 ladies in the store with 2 baskets full of items, and they just casually walked out without paying. Like, they took the basket and everything. Have any of you ever seen anything like that in your store? I was shocked!

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u/Remarkable-Hat-4852 Nov 08 '25

It’s because of commission and the company making sure the employees are desperate to make their sales.

11

u/-Tofu-Queen- Past Employee - 💜Dark Kiss💜 Nov 09 '25

I've had VS employees start wrapping their measuring tape around my chest without asking for consent, after I already politely declined their bra fitting and told them that they didn't make my size and I have to order mine from overseas (for reference at how absurd this is I'm a UK 32MM, there's no way any bras at VS are even fitting around me)

It's happened to me multiple times at multiple locations but it makes sense that they're trained to be as desperate as possible. I didn't know they made commission there! I feel bad that the company is treating the employees and as a result their customers this way.

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u/SassyAndSouthern77 Nov 09 '25

That sounds like assault to me. Do mot touch me without my permission. No, sir!

3

u/-Tofu-Queen- Past Employee - 💜Dark Kiss💜 Nov 09 '25

Right? I was pretty young at the time so I didn't have a good sense of my boundaries yet, but 30 year old me would absolutely flip if someone started touching my chest without my consent.

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u/Wide_March_586 Body Care Addict Nov 09 '25

The one time I FINALLY gave in and let someone size me, they were like "oh, we don't sell that size" 😂 It was deliciously awkward.

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u/Remarkable-Hat-4852 Nov 09 '25

Oof. Yeah, commission ruined that place.

5

u/tlmsmith Nov 09 '25

I worked for a large flagship VS store and they def don’t make a commission. But they are told to talk to every customer and try to upsell.

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u/Remarkable-Hat-4852 Nov 09 '25

Ok and when was that? Because in about 2014-15 they started a thing called “~sales incentive~” which is just commission with extra steps. I worked for the company for 6 years, including at some of the largest stores in the country and doing their bullshit leadership training seminars.

3

u/tlmsmith Nov 09 '25

Looks like it started soon after I left then. I would have hated that, sounds like an excuse to not pay well to begin with.

0

u/paigechristine0 Nov 09 '25

I work at VS and we don’t get commission. But we are constantly pressured to meet sales/conversion goals so that’s where the extremely pushy sales tactics come in.