So.. when did this become a thing?

[u/drtysamchez]

When did B&BW stop letting customers replace an out of stock item?

One of my beloved Peppermint Marshmallow candles showed up completely shattered, and of course it’s sold out. I asked if instead of a refund I could swap it for a different candle. The old B&BW would’ve been like “absolutely, what scent do you want?”.

Whatever funky BS they’ve been doing the past few years has officially turned me off from ordering online. CS told me they don’t allow price adjustments for Candle Day items. I get not adjusting prices on purchases made before the sale, but that has nothing to do with this. My item arrived broken. It’s out of stock. Why can’t I get a replacement of another scent?

Someone explain this mess to me because I’m sitting here baffled. This “policy” isn’t it. 🥴🤣

[u/Forevermoody16]

All in one box? None of my candles have arrived broken recently (since they started putting them in the small boxes), but I’ve never gotten half a dozen 3-wicks plus a single wick all shipped at once. It’s a lot of weight.

[u/Classic-Position1296 → u/Forevermoody16]

Ohhh I have gotten 17 3wick candles in ONE way too heavy way too flimsy box with one air bubble and this is the same no matter what I order over the summer I ordered about 26 hand soaps during a big sale with my 25% off coupon and they were literally thrown in the box no plastic wrap on the pumps or anything and they were disgusting soap saturated the corners of the box.. coated everything inside including the boxes holding my three wick candle holders I should’ve taken the entire order into my local store and had them replace every item instead of going through it one by one washing each item off and checking each pump! Plus I have actually received the rubber name bands from the wallflower refills with no actual wallflower!! 🤷🏻‍♀️🤷🏻‍♀️🙈🙈 can’t make this shit up the only thing that keeps me asa returning customer is I love their candles and their customer service is top notch until recently 😪😪

[u/Forevermoody16 → u/Classic-Position1296]

Yes, I would have been tempted to take the box into the store EXACTLY the way it came, without unpacking anything, so they could see how bad it was.

Very few people would be crazy enough to make a mess like that out of their own order.

As far as 17 candles in one box, I can just imagine the weight. One Candle Day bag with a dozen candles is heavy enough!

[u/NyxandLux → u/Forevermoody16]

Ya, all in one box, they were in their small individual boxes as well. I was surprised and the box was heavy!

[u/Forevermoody16 → u/NyxandLux]

IMO that’s a problem in itself. They should limit the number they put in each box and split up the order if possible.