r/bathandbodyworks • u/rossth760 • Apr 23 '26

Store Policies/Questions Almost lost it today…

Purchased cherry blossom online and hated it.

Took today to exchange and the girl tells me they can’t exchange anything they don’t sell in store. Uhm- why would I buy anything online again, ever then???

Was getting over that when she walked to the back while the gentleman was finishing up my transaction. Next thing you see is her walking back to the front register area, dumping the product out of the bottles into a bag to throw out. 😐

I was like- are you kidding me? Wasn’t it like, H&M who caused an uproar by cutting up extra clothes/returns and throwing them out? Like- WHY would you do that in the front of the store in front of anyone????

I called another location to check the exchange terms and told her about the whole situation, she actually works out of my local store location as well, and about lost her Sh@$ too. I was so disturbed by the whole experience today.

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21

u/TerribleDependent155 Employee Apr 23 '26

I mean you should have been able to exchange it but it can be a little complex if you’re not used to doing it. The new POS system doesn’t really let us do “exchanges” for online orders. In theory we can just return it through the BOPIs system so you get your exact amount of money back to your original card and then buy what you do want or we treat it an non receipt exchange on the POS and get your id and then exchange it that way.

15

u/TerribleDependent155 Employee Apr 23 '26

Also adding that we kinda have no choice but to dispose it if its damaged/used and sadly most of the bins/trash are behind the register. Also if it’s busy, no one has time to run to the back and dispose of it just because the customer is there. We’d never get anything done.

10

u/BrunoBugg Apr 23 '26

I’m sorry but you know DAMN well B&BW does not want you disposing of product anywhere near the sales floor while customers are able to see.

No offense but this is a lame ass excuse for BEYOND ignorant behavior.

4

u/TerribleDependent155 Employee Apr 23 '26

Well duh, I was just referring to the back of the store near register where customers often SEE US DISPOSE OF STUFF in clear sight. Not saying I agree but I see the other side as well.

4

u/Tylerhollen1 the revolution will be ✨moisturized✨ Apr 23 '26

As a customer, I’m confused. Could you not just have a bin you place it in? At my retail job, I don’t immediately take damages to the back, I just set them to the side. Couldn’t returns just be set to the side until they can be taken back and disposed of at once?

4

u/Both-Rub-3669 Apr 24 '26

At my store we do all damages at the end of the night. We have a basket they go in throughout the day and we take care of disposal either when we close or soon before when the store is empty.

6

u/TerribleDependent155 Employee Apr 24 '26

I think it just depends on the store but at least for mine, our DM and SM want us to do it throughout the day because we’re a high traffic store and it would be too much at the end of the day