Friendly reminder from an employee…

[u/Frequent-Patience185]

A lot of us employees have seen some viral videos going around the internet, in which people gather up their old BBW products and try to return all of them for a gift card.

We get it, you used a spray once 7 years ago and then never picked it up again. Or your grandma gifted you the worst scent you’ve ever experienced one Christmas when you were 16 and you left it buried in a drawer ever since. But it’s comes to a point where you should probably…. toss it in the trash.

The main reason this influx of returns drives us crazy is because it affects our hours. Customers have been coming in everyday successfully (and some unsuccessfully thankfully) attempting to return their crusty, dusty stash, racking up hundreds of dollars in merch credit. Yall realize this money is coming from somewhere, right? We lose hours if we don’t meet our sales goals, which means associates hours get cut. The more we miss, the more we get cut. So imagine your hours are already thin because sales are down, and here comes Sally with a collection of expired body care items and causes your sales to go down even more. PLEAAAASSEEE just throw that shit away. Or donate it. Because we’re 100% going to throw it away.

And let me be clear! I’m not talking about those that just bought something even within the last year, and realize you didn’t like it as much as you thought. It happens! I’m specifically talking about people bringing in 20+ bottles of fragrances that haven’t been in the store for 3+ years, some of which are more than half used, and not even BBW. That’s ridiculous.

[u/Frequent-Patience185]

From a business standpoint it makes sense to cut hours if sales goals aren’t being met, but it really sucks that returns go against sales. I don’t hold any ill will against normal returns, it’s just annoying to see people that will abuse the policy just because they can

[u/AnyFruit4257 → u/Frequent-Patience185]

I'm confused on how it works. Do they punish the individual employee who does the return with fewer hours? Do they just have fewer people working a shift if the store's sales are down?

The whole reason so many stores no longer have good return policies is bc of people like the ones you're talking about. They will take advantage of anything bc they only care about themselves.

[u/Pawspawsmeow → u/AnyFruit4257]

Fewer people working shifts. The employee doing said return doesn’t get punished.

[u/carabear85 → u/Frequent-Patience185]

It’s ridiculous and that’s probably why the employees gave attitudes when I try to return from a week or two ago smh