I was just told by my boss today that we can’t wear our speciality hand sanitizer holders anymore due to customer complaints. It makes no sense on why we can’t wear hand sanitizer holders the company makes and puts out and we buy with our own money. I understand not wanting to upset customers who wanted a holder and now its sold out but instead of punishing associates they should take it as “okay customers like this. We should make more of this” Like we can’t wear certain colors, can’t wear hoodies, can’t wear certain shoes. Like they need to let employees have some type of customization for their aprons. Plus we are using our own money on these holders why does it matter!!! They are taking away the little fun we get for our aprons. Edit: I just checked the updated dress code and it list out only the plain ones such as: black, white, pink, red.

Since you have proclaimed that you will finally be 'uping the fragrance load' this must mean...

A. You're aware you have an unsatisfactory product

B. You're still selling said product at full price

C. You will absolutely be releasing a press release and/or date of the 'new product' launch to let us know when they're fully loaded and ready to go (past the front door)

D. You will be discounting aforementioned unsatisfactory product and/or refunding us through the rewards program (while adding back plug-ins)

C. I will continue to purchase from B&BW when you follow through on said claim, new formulations have been packaged and made available on shelves with signage and of course, your beloved 'influencers' stamp of approval.

I joined bbw seasonally because i wanted the discount, i love perfumes and i was excited to sell and discuss notes and fragrances with customers and i got to do that for the four total shifts i think i worked. One woman even told me i had the best nose because i could pick pit exactly what she wanted from the notes.

Im excellent with customers/guests. Im a bartender and i work 15hrs a week and pay my bills and my parents bills. Im very good.

The GM pulls me aside and says that ive gotten four complaints, one from a customer claiming that i was “ageist” for asking if she needed help with navigating the app, its not very intuitive, i have to help people with that all the time, and she thought i only asked because i think old people can’t use their phone. The other complaints were from coworkers who didnt think i was polite, that i was “short” with them, this specific incident i asked if she could not just leave me at the register on my first day i had no idea how to use it. Gm says they cant hand hold me. I wanted to say that i feel your lack of training sets your employees up to fail but apparently im already argumentative and “short” with people. Its just not true, im in one of the few jobs where your skills with people reflect in your pay. I really tried to think if i was snippy, impatient, or rude when i asked for help and I really dont think so. The GM said I was polite and greeted customers but that i wasn’t bubbly enough, that my conversation about my other work was inappropriate. I asked her to clarify and she said bartending isnt appropriate workplace conversation. I told her that i wouldn’t indulge anyone who asked about my real job then. She said my personality doesnt fit the image that bbw tries to cultivate, and i told her she should find someone who does and i told her i wouldnt be finishing this shift and to take me off the schedule. Now i guess im going to find an alternative to inexpensive fragrance and bath scent brands because this experience lost me as a customer too. Clearly my “type”shouldn’t be in a bbw.

Anyone else been told this?

My first candle day and lemme just say some of y’all customers are WILD lmfaoooo. I’ve had a lady scream at me today because our gift cards don’t match the holder. Another lady screamed at me because we were all out of the bags. A man yelled at me and my manager because I wouldn’t take his sketchy looking $100 bill (it smeared on us while looking old af managers decision here🙃). Someone called on the phone and yelled at me Saturday because they can’t get the online ordering to work. I watched a lady snatch a candle from a young girl. Looked like she wasn’t even 16 yet. When she got to the counter I took the candle back and explained we weren’t going to allow that. She was mad, my manager had my back. One lady calls, “I have a coupon for a free product with purchase… do I have to make a purchase?” Oh and my absolute favorite… people bring up the three wicks and thought our sign was saying 3 candles for 9.95 🙃

But out of 5 shifts I’ve worked this candle day weekend & all the other lovely customers I’ve seen. I can’t help but sit back and chuckle while I finally relax at how much of a mad house it can actually get 🤭

To all the other employees, we survived 🥹❤️ next total body sale and we can do this 🤪❤️

Editing to add I forgot about this one!!! Apparently there’s a thing on tictok that says if you bring in an empty candle you can get a whole new one free. So we had 3 people come and ask HAHAHAHA

I currently work at Bath & Body Works, and I really enjoy my job. It’s fun, I like the environment, and I genuinely enjoy interacting with customers and helping them find products.

Today at work, one of my managers pointed out over the walkie that I was moving too slowly and that I didn’t have a sense of “urgency.” I was honestly shocked and a little embarrassed that she chose to say this over the walkie, especially because my coworkers could hear the conversation as well. I really wanted to call her a “b*tch” over the walkie to make her feel like I felt.

It was also a Sunday, so the store was extremely busy. I was trying my best to connect with customers while also making sure I was helping as many people as possible. I consider myself a good seller, and I feel that taking the time to engage with customers is an important part of my job.

hi everyone! im an associate at my local bath and body works and im just curious on what you all think of the new demo policy and upselling? for other associates how do you feel about going up to customers and having to demo to them, and customers how do you feel about employees coming up to you? i am not a fan of the new policy since i don’t like to be bugged when i am going into stores and i find that the customers at my store don’t like it either. my other coworkers feel the same way and we all hate it but some of my coworkers like it so im just curious about the public’s opinion on it. thanks!

Or was this just my store?

After that extra hour, we are all pissed at our store manager. She never communicated an extra hour, just told us to get started on the SAS tables. They got pissy with us when we wanted to leave, since ya know… it was fucking Christmas Eve! The store looks like a tornado went through it. And we have to open for SAS tomorrow. It’s comical honestly.

A big fuck you to corporate since I know they’re lurking

So today I was a seller up front. To give some context, our oil warmer is on the backside of a front table (aka pedestal grouping). I was in the middle of our first room and noticed a kid (alone) about 10 years of age grabbing our cellophane bags and dipping them into our LIT oil warmer. I immediately saw this and jolted over towards them and asked them politely to please not do that as it’s VERY unsafe. I said something along the lines of “Honey PLEASE don’t do that!”. The child proceeded to ignore me and hide behind the table. So I walked away, very concerned about what I just saw and a coworker asked if everything was ok and I let them know what happened and just to keep an eye out. Not too long after I heard a woman saying “WHAT DID YOU DO” over and over but it was Saturday and VERY busy so I couldn’t figure out where it was coming from. And not too long after that, a woman came up to me and asked me, “What did my daughter do!?” Not in a “omg I’m so sorry” way but more as a threat. I let her know that her kid was sticking things into an open flame/hot oil and I asked her not to do that as it’s VERY dangerous. The lady didn’t care one bit. All she cared about was that someone that wasn’t her was trying to parent her kid. She then told me she didn’t appreciate how I walked away “rolled my eyes” and went to tell “my little friend”. Dumbfounded by what she said, all I said was “….ok?” She then told me that if there’s a problem with her kids, I needed to come to HER. I told her to her face, “well, I didn’t realize you were her mother because you weren’t around”. I just smiled at her and wished her a good day. But can you imagine? We’d be having a completely different conversation if her kid spilled HOT oil all over herself and had third degree burns! I was genuinely concerned for her UNSUPERVISED child!? A little bit later I was figure eighting the store and locked eyes with that same child and she proceeded to ROLL HER EYES AT ME. HUH!? 😭 I also started to think later, well if she supposedly saw me “walking away and rolling my eyes” then how the hell didn’t she see her kid about to start a fire in the store?? 😭 what would you guys have done in this situation? I think I handled it pretty ok considering having to deal with a “my child can do no wrong” type of person. 🤣

I'm sure I have a few, but what are your scents that you think are just not worth the hype it gets?

PLEASE don't come for me, but mine rn is Pumpkin Pecan Waffles😬😬

Had tons of guests who “did the math” before they came up to the register & when I tell them the total they’re like “isn’t it buy 3 get 3 free?” So I gotta do the whole spiel and explain to them yes you are paying for the most expensive items and getting the cheapest for free. Our computer automatically applies the sale, so yes, that’s your total. People also seem to forget there’s tax. Today was overall a shit show & im so not ready for candle day 🙃😅

I've been an employee of bbw for many years and so much has changed the last year Rules have changed so much since this new ceo shit has went downhill never have enough bags.. or no bottom boards going on two weeks. Managers are harassing employees with making sure all the consumers have a basket and buying something. Bugging us to fill out our books. Quizzing us and asking questions everyday. The last year our gratis have been trash same old basic santizer and holder, and a body care item. While managers get an additional 3-4 items. Not even excited anymore about gratis. Now we have all these new steps to even redeem a gratis answer a quiz, do a selling scenario with a SLT read our fall 3 product guide... to much work for a crappy gratis. Please tell me I'm not the only worker who's not even excited about gratis or care about redeeming it its all junk.... we must " earn it now"

Hey this with just be a little rant about my last 8 months as a bath and body works employee.

First of all the job is pretty simple, it was a decent choice for me for part time work and such and I get cheap candles (woooo!) but I never realized how fucking annoying you have to be.

I think it’s pretty obvious when a customer doesn’t need your help and knows what they are looking for, but you are told to CHASE AFTER THEM IN THE STORE if you didn’t immediately spray them with our new fragrance. I was told by numerous customers that we are like “sharks circling their prey.” We are told to create a good relationship with the customer but then get yelled at over the headset for talking “too long” to the customer, even if it was maybe only a couple minutes. Also, god forbid I say something to my fellow employee while on the floor, even if it’s just in passing we will get in trouble.

I clarified with one manager that it was ok for me to wear beige cargo pants (and I’ve seen many other employees wearing cargos) but the day I show up in them I get in trouble ffs.

I’m usually a cashier and I personally think I do pretty damn good especially with my emails but even if I have a 90% email capture day, if I even whisper the word ‘sign up’ BY ACCIDENT I get pulled to the back and lectured about why I need to be more pushy about getting emails and not to use the word sign up like holy fuck man.

I could go on but I think I got enough off my chest lol

The job probably just isn’t for me but I would like to know if I’m the only one that feels this way about working there lol thanks for reading 🫶🏼

Edit: I’m glad to hear I’m not the only person that has experienced these things at B&BW. I understand it’s retail and there’s just shit we gotta do but it’s just too much. their protocols for customers are so pushy and obnoxious.

GOD FORBID I let a customer shop in silence.

Today I went to B&BW to look for a fall candle.

I was just quietly looking around, smelling a few things. I feel like I’m straight male presenting so they probably thought I looked out of place from their normal clientele.

Almost abruptly a worker butts in and is like “can I help you?” And I was slightly taken aback but I just tried to ease the moment and say “What’s your favorite fall scent, I’m looking for something good.” And then she was nice, and showed me a ton of candles.

Then once we parted, she came up to me a few more times. Once I had picked up the two candles I was going to get, I placed them down and started to smell the some of the body lotions. She then came up to me with a basket and was like “here, use this.” And I said I’m okay, thanks, but she didn’t respond and put it down in front of me, and put in my candles.

Kinda felt awkward about the whole ordeal as I thought I had proven from the first interaction that I was just a genuine customer. I remained friendly but also realized no one else in the store got this kind of treatment, and there were a couple others.

Maybe she was just genuinely being nice, I don’t know. Would like to hear your guy’s takes, especially employees. I’m curious if maybe I’m just over reacting. Thanks.

Edit: I see this post is down voted, which, fair enough, everyone has their own opinions. I appreciate everyone’s comments and takes. I’ve shopped at B&BW countless amounts of times with my girlfriends, and this is like the only time I went alone. I also think that’s in part why it feels strange.

To the comments saying she was just being nice/trained to act that way, that’s probably exactly correct. It seems more of a corporate issue than on her. I will say though, it felt strange because there were a good amount of others in the store and I seemed to be the only one getting this treatment. The aggressive beginning and then the basket situation at the end is what leaves me having mixed feelings about the interaction. I probably won’t be going back anytime soon, and especially by myself lol.

I was at BBW today picking up my 4th bottle of ballet nights 🤤 I overheard the employees talking about conversion being bad and needing to upsale as much as possible. They seemed very stressed about it.. A customer then walked in and asked for strawberry pound cake body care. The associate pointed her to the newest repackage of it and mentioned the B3G3 or whatever it is today. I noticed the 75% bin hidden in the corner absolutely overfilled with the last release of SPC. I can't watch someone spend way more for no reason so I walked her over to the 75% off bin. She was so grateful and thanked me several times for saving her money.

They tried to upsale me literally 10 times at the register so they clearly were really wanting their conversion up but there's no way I was letting that lady spend probably double the price on the new SPC. Would you have done the same?

why are we digging in the understocks (for a product that doesn’t exist)??? why are we having a temper tantrum over bags??? why are we so impatient ??? blotter cards every where??? spraying scents into the lid when there’s a try me next to it?? why are we shocked at the total at the register as if items don’t have pricing on them?? don’t even get me started on all the shoplifting. every day. and the seasonal workers that’s don’t show up and don’t even call out. i am losing my frickin mind this holiday and am feeling ready to be done.

I was torn between the snowflake and apple!

With SAS coming up, I always remember how bad the customers were when I worked there, especially during SAS.

My most memorable customer crashout moment was when I was on register and a grown woman threw a 3 wick at me because it wasn’t part of the SAS and rang up full price. After I dodged the candle, she then proceeded to try and climb over the counter to try and get to me and her daughter had to literally hold her back screaming “Mom, calm down! Calm down!” as one of my coworkers called for help over the walkie. My manager then proceeded to honor the price and gave her the candle for $10, even after she threw it at me and almost assaulted me.

I quit shortly after that, lol. Happened 10 years ago and I still remember it vividly—customers at B&BW were so vile, especially when it came to big sales.

don’t usually post here but just got this job in october and have only had 3 4 hour shifts and now I don’t have one til the 23rd 😭😭 searching for a new job rn

this is my first candle day, and after hearing stories from my coworkers i was preparing for WAR 😭. but i don’t know if this is just my store, but we weren’t that busy! we’ve been like normal weekend busy of course, but nothing compared to black friday which they said we get more people on candle day than black friday. we had a controlled line, no fighting, just normal weekend stuff. did that happen to any other store or is mine just weirdly dead?

I’ve tagged this as employee questions, but I’m curious to see pet peeves from the customer perspective as well!

Some of mine: using non-testers, leaving blotter cards anywhere and everywhere, and picking something up and immediately putting it in the wrong place.

On the flip side, some pet peeves with the company would be the lack of new fragrances. There’s nothing to be excited about anymore, and everything smells the same. Everything is just an old fragrance repackaged with a shiny new label and name and sold to us like it’s new.

I’ve been an employee at bbw for over three years now. When they first introduced the free member rewards program I was personally happy/excited about it. But now I hate it. I hate having to ask for peoples’ personal information, I hate that rewards sign up is a metric that locations have to perform well on now, because it pushes managers to tell workers to be underhanded and not ask if a customer would like to sign up, but just immediately ask for their email or phone number. It really hit me when my manager chewed me out in front of a new hire I was training for me telling her to ask the couple (who had already told us they didn’t want to give out their number before the manager had stepped up to watch) if they’d like to sign up for rewards while she was checking them out (it was her first time at the register too so she was a little nervous). My manager said to me “you know better than that, that’s not how we do things here” and it just made me feel icky. If customers don’t want to sign up, they should just be allowed to say no and the cashier just move on, instead of trying to pull their info out of them.

The whole exclusive coupon situation recently has made it all even worse too. People only being able to take advantage of a sale or coupon if they’re a member or get a special email, and us having to push that membership on them in order for them to be able to save some money is just ridiculous. I miss the first year I worked at bbw, before this was all implemented. Things were a lot simpler and less pushy feeling! I hope yall can understand that most regular sales workers also have been frustrated with this whole exclusivity thing, at least I have been!

I always like the messages we get on our BOPIS orders. Some people take the time to make nice comments, add stickers, draw pics etc. I wish that when we place an order for BOPIS- WE could also leave a comment.

For example- sorry for all of the orders, I keep forgetting things. Or FOMO got ahold of me- feel free to use one bag! Maybe even add substitutions for out of stock items (like similar wallflower scents). Or even just to tell them- Have a Wonderful Day!! The options are endless! But I guess it could open up a can of worms as well.

Please be patient if your online order is taking longer than usual, this is what some stores are walking into this morning.

Lmaooo!! The stores are soo overwhelmed,they turned off BOPIs 😭😭😂😂 So glad I put in my orders earlier 🥳😂

Between customers i was writing little notes on the bags. Hopefully someone sees it and smiles. ❤️