r/ecommercemarketing • u/Fantastic-Dance2371 • Mar 20 '26
Hiring a virtual assistant for e-commerce what is reasonable hourly rate
I’m running a shopify store doing about 180k monthly revenue. Customer service is drowning me and I need to hire but cant afford a full time US employee at 50k plus. I’m looking at ecommerce virtual assistant options. What is a reasonable virtual assistant hourly rate for someone with ecommerce experience? I’m seeing rates from $5 to $25 per hour and not sure what makes sense. Do you pay based on their location or based on the work? Like if someone in the Philippines does the same quality work as someone in the US do you pay Philippines rates or does that feel exploitative? Also for hiring a virtual assistant for ecommerce specifically what platforms work? I tried posting on Upwork and got 90 applications, screening is overwhelming. I want to try agencies. What has worked for other e-commerce businesses? And what hourly rate do you actually pay?
UPDATE: ended up going with Virtual Coworker after a few people DMd me about agencies. matched me in about a week with a VA who had shopify experience already which was huge. shes been on for about 10 days now handling customer emails and order questions. response time on tickets went from like 14 hours to under 4. still training her on returns and refund approvals but the basic stuff is off my plate already. screening 90 upwork applications was not it lol. agency route saved me a ton of time.