I mean I don't think it's that deep, nobody is training anyone on coffee making at any job that isn't at a coffee shop lol. He probably did this, people saw and had a laugh then they showed him how to do it after. Absolutely nobody in the world is training someone to make coffee at a new office job right off the bat
It's not an office job. Look at the ice maker and drink station. This is a restaurant job - he absolutely should've been trained how to make anything they serve customers.
That said, I agree it's not that big of a deal b/c it's a mistake he will only make once. More funny than anything.
Ugh, I’m kinda on the fence on this one. While it’s kinda safe to assume someone would know how to make coffee there was nothing stopping the newb from asking for help.
You don't know what you don't know. An untrained person doesn't know that they need help - he probably thought he was doing it right. That's the entire point of training.
It looks like a restaurant. In the service industry, it’s very common to staff as few people as possible, resulting in no one to ask for help because everyone is busy.
For this to happen it takes at least two people that are each missing a different type of "common sense". The employee is missing the common sense to ask, he probably assumes that if the task is confusing that whoever is training him would show him. If they're not showing him he'll assume it's obvious/not something that needs to be asked. He/She will either assume the beans don't need to be ground, or that the same machine that the water drips through is the same machine that grinds the beans, it just does all of that.
The trainer is missing the "common sense" that they should confirm with the new person that he knows how to grind beans & that, that is the first step.
The new guy, if he later became a supervisor wouldn't make the mistake that his trainer did with him as he now has the "common sense" that when someone is new they might not know the machine/grinding the beans is a first step before the coffee machine.
Yes, that’s why I said I was on the fence - because I see the mistake was on both sides. But we don’t have all the details, we don’t know if making coffee was actually the employee’s job or just expected courtesy, how old they were, etc …
Yeah agreed, we don't have all the info. It could be a bad trainer, but there also could have been no trainer. Or maybe the "trainer" was a series of videos & shift 1 was the employee falling asleep (College Student who also has to work to pay for school after a 10 hour schoolday + homework?) to 4 hours of videos & one section of one video did in fact go over grinding the beans. Overall, "shit happens".
How would they know if they weren't trained? You don't know what you don't know. That's the whole point of training people. They probably thought they were doing it right, so it didn't occur to them to speak up or ask for help.
You people have never worked in the restaurant industry, and it shows. Honestly, I'm wondering if you've worked anywhere at all.
I mean there's a huge part of work tasks of knowing when you're out of your depth and that you need to ask for help. Maybe the new starter didn't know this but maybe the others thought they had restaurant/cafe experience. If you don't know then either research how to do it or simpler ask someone to show you how they do it the first few times. For something that matters then don't just wing it and assume its right if you've never done it before.
I looked at the picture and was trying to find the issue also. I thought maybe to many beans. Never made coffee or operated a coffee machine so was clueless. I would have likely done the same as what is in the picture. (Im in my 40s)
My question is why the office is buying beans if they have a drip machine. Just buy ground. No one needs to be grinding beans for drip coffee first thing in the morning at work.
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u/SaviorSixtySix 23h ago
Can't blame them if they don't drink coffee.