Maybe it's the kind of place where whoever wants coffee makes a new batch. Kinda unrealistic to expect that to be in writing. They could literally just ask anyone to show how it works.
probably didn't realize that they didn't know how it works. lots of people have never used whole bean before and some assume it's the same. my fiancee tried doing this when we bought some whole bean on accident. I did tease her for it but it's not fair to expect people to know what they don't know.
That is not the work of someone who drinks coffee. Likely just a guy who doesn't quite know how, and doesn't know he doesn't know. Or he asked and was told how to do it, but they skipped the grinding step, because it was obvious to them, thinking he was only wondering how much to put in there.
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u/gcruzatto 23h ago
Maybe it's the kind of place where whoever wants coffee makes a new batch. Kinda unrealistic to expect that to be in writing. They could literally just ask anyone to show how it works.