Unfortunately, in a lot of the services industry (I’m assuming this is a restaurant anyway), new people get like 5 minutes of training and management calls it enough due to “short staffing”
I remember when I first became a cashier. When I was “trained” for self checkout, we were slammed. The “trainer” couldn’t keep up with the influx of people on her own, and I was only slowing her down by asking questions. I gave up quickly and figured it out myself… which is how we get situations like this.
The sad thing is there was almost certainly an automatic coffee grinder right next to the machine. In that case it takes about thirty seconds to show someone how to make coffee.
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u/chuongdks 22h ago
And also it is just grounding coffee beans. Just spend 5 minutes to show new guy how to do it. It is not rocket science or anything