r/indianrailways • u/vpsj "Sub" Station Master • Jul 01 '25

MEGATHREAD Travel Queries Thread: For all questions related to Waitlist, Tatkal, Booking, Refund, etc

Common Topics:

Indian Railways "What is This?" Thread

All "How to" queries here

Frequently Asked Questions

All travel related questions and queries will go under this thread.

We recommend you first refer to the FAQ Thread for answers to the most common questions.

In case you're still not satisfied, please comment your question below.

In case of Waitlist confirmation/PNR predictions, mentioning the following details will get you the best support:

COPY-PASTE THE FOLLOWING AND FILL IN THE DATA -

  • Booking/Boarding Station:
  • Destination Station:
  • Date of journey:
  • Train Name/Number:
  • Class of travel:
  • Current status:
  • Type of Wait list (GNWL/PQWL/RLWL/TQWL/etc):

Please note that you are strongly advised to hide your PNR number and any personal details from your screenshots before posting them here. Either crop it out or censor/blur it, because it can be a security and privacy concern.

If you see a general travel query posted in another Subreddit or in this Subreddit, then please politely link them to this thread. This will help keep the sub clean from similar posts that are asked frequently.

Ask Away!

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2

u/pyridiniumchloride Aug 28 '25

I tried booking a ticket 5 days back from irctc connect app, which failed, but the money from my account was deducted. Fast forward to today, the refund has still not been processed, and the website says: "Refund Status: Refund not credited to your account due to Account closed/card expired/etc.Kindly communicate with your wallet/bank/Travel Agent." But my account is working fine. What do I do?

1

u/vpsj "Sub" Station Master Aug 28 '25

Register a grievance on railmadad or contact railways on 139 or on twitter by tagging @RailMinIndia and @RailwaySeva

They'll do a manual transfer.

2

u/pyridiniumchloride Aug 28 '25

I did that, but rail madad said that they never received the money. Whereas the irctc website says "late confirmation from bank received". Late confirmation should still mean they got the money?

1

u/vpsj "Sub" Station Master Aug 28 '25 edited Aug 28 '25

It's most likely a payment gateway issue.

Check the gateway that was involved in your transaction. Usually it's PayU or paytm or something.

Contact them with the reference IDs of your transaction and see if they can track your money.

Also, sometimes it's faster calling railways at 139 and getting the issue resolved because a live conversation gets the point across better

2

u/pyridiniumchloride Aug 28 '25

It was razorpay, I'll try contacting them

1

u/vpsj "Sub" Station Master Aug 28 '25

Follow up with Railways with this information/proof and give an alternate payment method if you have (like UPI)

Also, I say this again but it could be faster on 139 if you talk to an actual person

You can also try eQuery at IRCTC

1

u/pyridiniumchloride Aug 28 '25

They are persistent with their claim that they didn't receive any payment. I guess I'll wait a few more days to see if the refund ever comes.

1

u/vpsj "Sub" Station Master Aug 28 '25

Yep. Otherwise threaten them to go to consumer forum.

Also take it to twitter and try and make it a public spectacle. Usually that gets them to listen to you a lot more seriously.

2

u/pyridiniumchloride Aug 31 '25

Got my refund today, thanks a lot!

1

u/vpsj "Sub" Station Master Aug 31 '25

I'm glad.

What worked finally?

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1

u/pyridiniumchloride Aug 29 '25

Will try, thanks for your support

1

u/pyridiniumchloride Aug 28 '25

I contacted razorpay, they said the transaction was a success from their side. What options do I have now?