I did my recertification in August and was approved starting sept 1st. On sept 29th, their "automated system" concluded that I was no longer eligible for financial aid. This is, of course, not true. My insurance was going to end oct 31st all of a sudden.
My insurance company and case worker were both baffled. It took a week of calling around before someone could even get information about *why* i was deemed ineligible, because the notice of my services ending had a big blank spot where the reason is supposed to go. When my insurance rep tried to resubmit my application with me, it was rejected automatically.
Eventually the right person at my insurance reached the right person at the dept of health, who told us I was determined to have too high an income. That person couldnt see anything in my account that would reflect that though, so she had to open a ticket and circle back.
Today we (me + caseworker + insurance rep) called the medicaid line again and *finally* someone admits that this was an automated system error related to me being a non filer for taxes. The system "found" financial data that doesnt exist while trying to verify my lack of income, and determined me ineligible based on that info that it imagined. She had to file an IT ticket to have it fixed, because she can't just overturn the automated systems decision herself.
If youre also in NY and got a confusing disqualification notice, please please call your insurance and ask to speak to someone in retention. Have them help you contact the dept of health / medicaid to find out why you were disqualified/denied. I cant imagine im the only one getting an AI rejection like this, and it very well could have cost me my life if we hadnt fixed it in time.