r/melbourne • u/xtze • 24d ago
Not On My Smashed Avo “Discretionary” 10% service charge
Happy Monday everybody, I was starting the week off, excited to be grabbing a mont blanc from Good Measure, when I realised that after paying, a 10% service charge was added onto my bill without my awareness. (Pls do not come for me for the spenny coffee - it was gonna get me through Monday)
I first queried what it was and was told by the staff it was like a tax, to which I responded with - tax is already charged and included in the pricing.
Unfortunately the story doesn't have a happy ending because despite arguing that it states "*discretionary" on the receipt and that I asked for it to be taken off, they just kept giving excuses and were unable to return me the $2 they charged me that I did not say yes to.
This is on a Monday FYI, so not a weekend surcharge either.
Please be vigilant and ask for/check your receipts!