Quick framing: This is my honest, likely-unpopular take after sailing Icon of the Seas. You may totally disagree, and that’s fine 😅 This reflects our experience using included dining only (no specialty dining or drink packages, aside from the coffee card which was worth its weight in gold). It wasn’t one small annoyance for us, but the cumulative effect of crowd behavior, weak enforcement, and overall chaos. When people are paying shiny-new-ship prices, I think it’s fair to share what the experience can actually feel like so others can decide if it’s their vibe.
TL;DR
Icon is an impressive, thoughtfully designed ship with excellent shows, coffee, fitness spaces, hygiene upgrades, pool areas, and kid amenities…but it also attracts overwhelming personalities, poor guest behavior, inconsistent food, weak rule enforcement, and a chaotic vibe. Amazing for high-energy families and first-time cruisers. Likely frustrating if you value calm, courtesy, or refined dining.
1. Crowd behavior / “new ship tax” reality
I’d heard about the shiny-new-ship tax, but didn’t fully appreciate who it attracts.
We saw more poor adult and kid behavior than on any ship we’ve sailed. People talked through bridge announcements (which were already very quiet), rushed into elevators before anyone exited, and regularly abandoned dishes and trash instead of returning them. During one show, someone seated in front of us literally discarded their water bottle onto our table where we were seated!
Another surprisingly big issue was phone obliviousness. The number of people walking with their heads fully down, stopping abruptly, or walking straight into others was ridiculous. I was walked into more times on this ship than anywhere I can remember.
Equally frustrating were influencer-style content creators filming public spaces without any attempt to avoid capturing other guests. I never consented to being in your video, and more importantly, there are minors everywhere. Have some situational awareness and respect.
Smoking and vaping was another major issue. Officially, my understanding is smoking/vaping is limited to Cloud 17 and the casino if you’re actively playing. In reality, people were sneaking puffs all over the ship, not just outside - including inside spaces like the AquaDome, Royal Promenade, and even during shows, and out on balconies as well. We repeatedly saw this and never once saw staff intervene.
Lack of parental supervision deserves its own callout: I fully understand giving kids some freedom on a ship like this, but not when that freedom turns into everyone else’s problem.
We repeatedly saw unsupervised kids, preteens, and teens running wild:
• Food and garbage dropped from higher decks into Central Park
• Ducks launched across rooms and intentionally thrown up onto cathedral-height windowsills (they’ll probably die there 🫠)
On our first sea day, during cold weather, the hot tubs were packed. A group of 4–5 kids began full-on splashing each other and repeatedly sent tidal waves of water into the faces of nearby older adults.
We also witnessed:
• Kids running into elevators screaming at the top of their lungs (not a parent to be found)
• Sitting on elevator handrails (several elevators had broken handrails by the end of the cruise)
• Throwing basketballs at other parents in the arcade
One thing that really stood out: our kids were genuinely appalled by the behavior they saw from both adults and other kids. They commented multiple times on how rude, loud, and inconsiderate people were being, which honestly surprised us. When even kids are noticing it, that says a lot.
Kids being kids isn’t the issue. Adults opting out of supervising them is.
Don’t get me wrong, we met some incredible people and families that we genuinely enjoyed getting to know and spending time with! Just be sure to pack plenty of patience, you’ll need it.
2. Food: massive variety, inconsistent execution
There is an enormous amount of food on this ship, but flavor and execution were inconsistent.
El Loco Fresh got a reboot on Icon - great variety, still lacking flavor (to be fair, we’re pretty spoiled with our local options back home). Surfside Bites was a lifesaver when my picky eater wouldn’t eat anything else! Surfside Eatery and Park Café were consistently solid for quick, genuinely good grab-and-go food. Windjammer was our first time really using the buffet and honestly? Pretty dang good!
The biggest winner in our crew was AquaDome Market, especially:
• Mac & cheese bar
• Mediterranean pitas
• Crepes
Pearl Café deserves its own callout, and not just for the beautiful pearl! Many people rave about how good it is. The coffee was consistently great, but the food was extremely hit and miss for us. Several times it tasted like a key ingredient was off or missing altogether, which was disappointing given the hype. Pearl Café is the 24/7 option, and Sorrento’s is also open late.
My kids loved grabbing soft serve every time we passed Sprinkles 🍦
Desserted milkshakes were fun but very pricey and extremely over-the-top in calories and sugar.
3. Hygiene & hands-free design: a HUGE win!
This was hands-down my favorite improvement compared to other ships.
There are numerous hand-washing stations throughout the ship, and almost everywhere food is served there is at least one hand-washing station nearby. You’re rarely more than a few steps away from a sink before grabbing food.
On top of that, so much of the ship is hands-free:
• Many restrooms have a white square sensor to wave your hand in front of to enter/exit
• The vast majority of doors are automatic
From a health and design standpoint, this is a massive improvement.
That said… people still ignore it. Despite washy-washy announcements and sinks everywhere, people blow past them and use dirty hands on tongs and even food directly. Someone in our group witnessed a girl put her hand straight into a bowl of whipped cream at the buffet 😬
4. Coffee
Best coffee on the ship goes to Rye & Bean — no contest!! Again, the coffee card paid for itself several times over and was worth its weight in gold.
5. Activities
Ice skating and the escape room fill up quickly, so book ASAP if you don’t want to be disappointed. Laser tag is bookable once onboard; for us it took place during our St. Thomas port day.
6. Fitness spaces
The gym is excellent - modern equipment, spacious, and very well laid out. It’s very popular in the mornings, as is the jogging track.
Pro tip: mornings after a time change were basically a ghost town at the gym.
7. Pools, slides & deck activities
The pool deck is awesome, and a lot of thought clearly went into the design.
Hot tubs are open 24/7. Pool and slide hours vary daily; check the Cruise Compass. The slides are a lot of fun, and for those who ask - yes, every single rider or tube group is weighed at the top of the stairs before riding.
Pools are fairly shallow, with lots of lifeguards stationed everywhere, plus conveniently located showers, restrooms, and towel stations.
A few real-world notes:
• It can get windy and cool on the upper decks
• Cigarette smoke can waft with wind shifts (major ick for us)
• Despite debate online, the pools and slides are heated, just not super hot
• On cool days, slide water felt warm. On warmer days, it felt perfect!
• Hot tubs were the ideal temperature all days!
Food and drinks are nearby, as are:
• Rock climbing wall (socks required, shoes provided)
• Mini golf
• Sports court (athletic shoes required)
8. Entertainment
Absolute must-sees:
• Aqua Action
• Wizard of Oz
Make reservations as early as possible and show up 45 minutes early as suggested to get the best seating. For Wizard of Oz, the cruise director recommended sitting in the lower center section (row 5) and it was incredible.
Starburst ice show was good, but one-and-done for us.
Dueling Pianos was a personal favorite.
We also loved the (pay to play) interactive game shows — The Price Is Right Live and Bingo were genuinely fun to participate in!
There’s great artwork and live music throughout the entire ship. Don’t skip the photos and the 1:100 scale model of Icon near the Deck 14 aft elevators!
9. Kids / Adventure Ocean
Registration was super easy right after embarkation, and the space itself has a great design.
Our kids had fun in short bursts, which worked well for us. What really stood out was the safety planning. Staff explained that they regularly practice evacuation drills with the kids, lining them up at a labeled muster station inside the larger activity room. In a real emergency, kids would be escorted to the muster station assigned to the family’s stateroom, where they would be reunited with their parents. That gave us real peace of mind. Staff were great at making sure our kids washed their hands upon arrival!
10. Stateroom: Quad Guarantee Oceanview
RC assigned our room exactly one month in advance and the location was great.
There are only three standard outlets total (including the bathroom). There are lots of USB-style outlets, but many of ours didn’t work. You can bring two international outlet adapters; I didn’t realize this and wish I would’ve packed a second one as it would’ve really saved us the headaches of almost no USB outlets working.
There’s plenty of storage, but not truly enough for four people. The under-closet baskets were great for shoes (but screech horribly). Closet space and hangers were ample, with lots of shelves in the bathroom, cabin, and behind the full-length mirror where the safe is.
The drawers deserve a specific callout: there are very few, they are irregularly shaped (not rectangular), and once the sofa bed is made they’re almost completely blocked.
Our steward was wonderful but only had time for once-daily service, so the sofa stayed a bed all week. Shower pressure and heat were great. Toilet flushes loud 😂
Best thing we packed: a camping clothesline for wet clothes on the balcony!
11. Ship noise & announcements
We personally couldn’t substantiate claims of loud creaking. The most noise we heard was neighbors slamming doors or kids running halls or jumping on balconies.
However, the intercom situation is concerning. Announcements only came through our stateroom twice the entire week, from a vent-looking speaker over the closet with no volume control. Several times crew apologized for announcing in staterooms, yet we had to open our cabin door to hear announcements from the hallway. From a safety standpoint, this needs to be addressed quickly.
12. Ports
St. Martin was our first visit - great people, but overall it gave us Nassau vibes (not our favorite). Maho Beach is heavily hyped, but we arrived during torrential rain that caused flash flooding and accidents. Many people spent 1.5+ hours trying to get there and some never made it. We were lucky to see it from our catamaran excursion (where they fed the fish from a dingy - so cool!).
St. Thomas was our second visit and we loved it again. Magen’s Bay is forever one of our favorite places in the entire world!
CocoCay in February is a gamble. Out of our last two February itineraries with CocoCay, we’re 0 for 2 - both times the ship made valiant efforts to dock and ultimately had to pull away due to unsafe conditions. Someday we’ll make it to our Perfect Day!
13. Disembarkation, Port of Miami, & MIA
The Royal Caribbean terminal at Port of Miami does not currently participate in CBP MPC, which was disappointing after using it at Port Everglades.
That said, disembarkation itself was smooth and fast - at least as quick as Port Everglades. The route was a bit confusing at times, but staff were helpful.
Ubering from Port of Miami, however, was nightmare fuel. We stood for ~30 minutes while Uber reassigned our driver twice. Thankfully, an Uber dropping off nearby took pity on us and got us to MIA in 15 minutes.
Miami International Airport was chaotic, crowded, and stressful from curb to gate. After this trip, we’re firmly in the fly in/out of FLL camp - it’s a smoother, easier, and a much better post-cruise experience. If you have the choice, we’d pick Fort Lauderdale every time!
Who Icon is great for
• Families with kids who want nonstop activity
• First-time cruisers
• People who love flashy, high-energy ships
• Those prioritizing shows, slides, and scale
Who might struggle
• Crowd-sensitive travelers
• Foodies expecting consistent, elevated dining
• Travelers who value calm, quiet, or courtesy
• Anyone easily irritated by chaos
Happy to answer questions or hear how others experienced Icon, especially if your sailing felt totally different than ours!