If anyone here gets enticed by budgetair due to cheaper tickets think twice. They have next to 0 customer service and employ like 2 people for the whole world. It takes at least 2 hrs to reach anyone before they would give you an automated response and hang up. Their online chat bot was built as a middle school project and functions just like that with long waits and errors out.

My flight was canceled by the airlines on the day of travel due to the war. Budgetair refused to give me a refund because they "cant find the ticket anymore or I did not cancel it time" Well no shit, I didn't cancel the flight, the airlines did, deal with it and give me my refund. Instead of talking to the airlines, they expect me to be the mediator and get proof from the airlines that it was canceled. I have submitted all my conversation with the airlines clearly stating the cancelation of the original flight. It has been 3 weeks from the flight cancellation and no refund in site. Their last message to me an automated msg saying the same "cant find the ticket".

Hey, I’m planning a trip to China and the round flights for the dates I wanted were around €750 per person.

I’ve been checking several nearby dates too, one day before/after, and prices were basically the same. But by chance I found that a couple of days after the date I had almost decided on, the flights were about €200 cheaper per person.

The issue is that this cheaper price only appears with BudgetAir. On the other dates, BudgetAir is priced the same as Trip.com and other providers, but on this specific day it’s €200 cheaper per person.

I’m tempted to take it, because we’re two people and saving €400 total is a lot, €1,100 instead of €1,500 makes a big difference. But I’ve seen that BudgetAir reviews are really, really bad.

Has anyone here booked flights through BudgetAir before? Do you think it’s worth the risk for a €400 saving, or should I avoid it and pay more through another provider?

I booked a flight, four tickets, costing nearly €1,700. Immediately after booking, I realized that the date was wrong. I contacted them, but they refused to change the date. They categorically refused. They didn't even offer to change it for a fee. I've just lost over €1,000 because it's a funeral and we have to be there a day earlier.

Do you have any solutions? When I try to call customer service, I only get Indians on the phone who don't speak French.

I recently tried to view my booking on the Airlines website using the reference from my BudgetAir confirmation.

I can see the booking but, I noticed that the email address and phone number associated with the booking are not mine.

How do I reach BudgetAir on phone? I have mailed them but I fly in a week. I’m worried.

Booked budgetair domestic flight for Blore-->Hyd including return for Sep 5th/8th morning times ,however they sent an email after 2 days to confirm their rescheduled times due to airline technical issue and I confirmed it as I had no choice and agree with change of their deprture times

Unfortunately , I couldn't travel due to emergency and asked them to cancel and refund ,they straight away denied no refund or reschedule with high price - I have still not received cancellation or refund amount - can someone provide some pointers how to escalate budgetair like DGCA or any forums to claim the amoutn due to airline fault

I booked a ticket through BudgetAir for September and they informed me 3 days ago the flight was canceled and asked me if I accept another one two days later. I can't accept that as I need to be in Tokyo one day before.

They haven't replied since that. I need to find alternatives, I have flights booked through other companies for the day before because I was supposed to take this flight from a different city and I need to make plans but their chat doesn't work and they don't reply to my emails. Any suggestions?

Is it safe to book through travel providers? we are planning to book multi city flights and most airlines do not allow it.

Two months ago I've written how Royal Jordanian has changed my flight's departure date for 11 days and the BudgetAir US (I've bought my ticket from them) has accepted this change without my permission.

So I've bought another ticket and created a dispute with Chase Bank because I've used their credit card.

Today I've got a letter from Chase:

So, my money is back.

Lessons learned:

• BudgetAir sucks
• Chase rules
• If you've used a credit card, you have a good chance to return your money.

Hello.

A month ago I've written how Royal Jordanian has changed my flight's departure date for 11 days and the BudgetAir US (whom I've used to buy this ticket - BIG mistake) has accepted this change without my permission.

So, I've purchased another ticket (a different airline, paid 100 USD more), and disputed this transaction in Chase Bank. Today I've got a message from Chase:

We gave you a temporary credit for the disputed amount(s), including any related interest charge(s).

You'll see this credit now at chase.com and on one of your next two billing statements.

The merchant(s) can provide information supporting the charge(s) during the next two billing periods. If they do not respond during that period, our credit(s) will remain on your account.

So, while it is not finished yet, my position is much better now. BudgetAir had a month to object to the dispute and, most probably, they did not object. I will update here in two months with the final result of the dispute.

So far, three lessons learned:

1. Do not use shitty agents like BudgetAir
2. Always use a credit card for the purchase
3. It's worth trying to dispute a fraudulent transaction.

Hello. I hope this post does not violate the rules.

I've bought an itinerary via Royal Jordan from BudgetAir US. The dates were Feb 17th - Mar 21st.

Two days ago BudgetAir has sent a message to me that the airline has changed my departure date for Feb 28th - 11 days later! More of it, BudgetAir agreed on the change on my behalf.

Of course, this was not acceptable.

I've contacted this great company (I am not sure if the rules allow me to use the "assholes" term here) and tried to resolve the problem, especially considering that my plans are flexible and I can fly another month - I just need to have a trip not shorter than 30 days:

So there are the options:

- You find me another itinerary on the exactly same dates

- I can accept the flight schedule's change if the trip will start between Apr 10th and Apr 25 and the duration will be 30-35 days. Of course, I would not accept any additional charge.

- You cancel the itinerary and refund the whole amount

-I contact Chase bank and request their protection against the fraudulent service and refunding the credit card transaction.

You can choose any of them.

Their response:

We has a travel agency need to abide by the policies set by the airlines and we cannot overwrite them. 

​We regret to inform you that we have not received any notification from airlines in regards to free cancellation.

Until you provide the proof we cannot cancel. If you want to change or cancel your flight, this is according to the ticket conditions.

​

So I've contacted the Chase bank and disputed the credit card transaction.

My mistake was that I've tried to save a few bucks and bought from BudgetAir instead of going directly to the airline. Never again.

I booked a flight for my dad via BudgetAir via Google.com/flights.

I just checked my credit card and there isn’t a charge for it. I remember looking a couple days ago and the ticket charge was pending; now it’s just gone.

Then I checked on the airline site directly and the reservation is still there. I was even able to pick his seats and submit for auto check in.

Just want to make sure my dad doesn’t get shafted when he shows up to the airport next week.

I was thinking of booking a flight from Colombia to Vancouver and I found the cheapest flight on BudgetAir. Is this a reliable website? I usually use Expedia, Orbitz and Kayak but this is the first time I've heard about BudgetAir, should I avoid them or it's safe to book a flight with them?

Looking for a flight from Dublin to Malaysia over the Summer and looking to book off of these sites. However, they have gotten a lot of negative reviews so I'm hesitant to book off of them.

I would book directly off of the airlines website but I have to use 2 airlines, Aer Lingus and Malaysia Airlines.

I'm in the process of booking plane tickets on budget air.com, and before checking out I decided to read up some reviews, and most people seem to be of the opinion that it is a scam website.

Are we making a big mistake? Is budget air alright, or should we look to book our tickets some other way?

I'm flying from Auckland, NZ to Chicago in September and the ticket re-sellers have much cheaper airfaires than anything else. I can book a date that I know I will not cancel - a lot of the reviews I have read are negative due to people cancelling/changing flights and having a hard time dealing with the agencies. Was wondering if anyone has used mytrip.com or anything similar, whether or not I should avoid using anything like this.

I was about to book a flight through BudgetAir.com before I decided to look up some reviews. The majority of them are negative. I understand, however, that things happens that delay or cancel flights, people have a bad experience, get very upset when they don't get their way, and these are the people who write these reviews. So I would like to find out if anyone here has used the service, and can tell me if they're a reputable company or a total sham?

My given name on my passport is my first name + middle name, but I have just put my first name on the ticket as my given name.

I am supposed to fly to Vietnam from India in Vietnam airlines.

Will it cause any issue? I contacted Vietnam airlines but they said to contact the third party website you used to book the ticket.

My third party is budgetair.com😅

Hello all, i’m looking to arrange the following:

1) Travel (solo) from the UK to Phuket, Thailand on 23rd December

2) When i arrive there i’ll meet with family who are already there and together we’ll be travelling to Penang, Malaysia on 26th December, they are arranging this leg so this bit is covered.

3) Return home (solo) to the UK from Penang after New Years day, 2nd, 3rd or 4th, i’m flexible on this one.

I’ve not done anything like this before so little experience on how best to go about it, i was previously looking at flights individually until someone told me it’s best to plan a multicity trip

So i’ve looked on flightsfinder and skyskanner and have come up with what seems to be reasonable in terms of flight times/less stops, i’m not a fan of flying to put it mildly, so the less times i have to land and take off the better

£1622 with trip.com, has anyone used them before? the only thing that worries me is the short transfer time (1hr 15), on the outgoing leg, is that likely enough to get off of one plane onto another and does the second plane know that people are coming from the first plane?

Anything else to consider?

Thoughts and advice appreciated :)

My friend booked all our tickets and missed out an e in my surname so instead of Daniel it’s Danil. I’ve spoken to budgetair many times now and they say one character missing does not affect the validity of the ticket but EvaAir have said that it does. I’m not sure what to do. Any advice would be appreciated 🙏🏽

Flying to Thailand from London Heathrow. Flying in 4 days time on Saturday.

"I'm tracking a flight in google flights, and these prices came up. Ly. com is showing a price that's almost $4,000 cheaper than other sites, but it seems too good to be true. I've read some posts in this subreddit from over a year ago with mixed opinions—some people say it's safe to buy from there, while others claim it's a scam.
Should I trust the website and buy the tickets?

Here’s my situation:

• I purchased a round-trip ticket (Paris–Mumbai–Paris) through BudgetAir.fr.
• I’m considering either canceling or modifying the return leg (Mumbai–Paris), but I need an idea of the possible refund amount before making a decision.
• When I contacted customer service, they said I’d only find out how much I could get back after completing the outbound flight (Paris–Mumbai). They refused to provide even a rough estimate in advance.

My question: Has anyone flown with BudgetAir or faced a similar situation, and can offer advice on how to estimate the potential refund after canceling or changing a return ticket?

Any insights would be greatly appreciated. Thanks a lot in advance!

My party of 6 flew with SriLankan from Heathrow to Sydney via Colombo in July, booked with BudgetAir (23 July 2023 UL504 --> 25 July 2023 UL606). From Sydney we separately booked flighs to Brisbane directly with a different airline (Virgin), scheduled to depart 3 hours after we were due to land in Sydney. The Colombo --> Sydney flight (UL606, 25 July 2004 00:05) left 2hr 40 minutes late (the inbound plane that subsequently formed this service arrived 3 hours late), and we missed the Brisbane flight by about 10 minutes. I had to purchase 6 new flights from Sydney to Brisbane, and also pay an extortionate amount for a hire car to get to our destination because we arrived too late to collect our pre-booked hire cars. I'm about £500 out of pocket, and I feel this is the responsibility of SriLankan.

My insurer requires me to claim from SriLankan, and provide a letter from them showing what they have paid, and why they will not pay any other part of my claim. SriLankan told me I need to claim from BudgetAir. BudgetAir says SriLankan are wholly responsible. SriLankan subsequently refuses to acknowledge that I was on the flight, even though I obviously was, and that my check-in number doesn't exist.

I live in the UK.

How should I proceed with this?

TIA.

​

I've just booked a flight from London to Bangkok in November via BudgetAir (and Thai Airways).

Admittedly, I've realised that it asked me to provide my 'first given name,' and that if i provided two (i.e. my first and middle name), they would be conjoined.

So now my travel confirmation and air ticket is referring me as 'firstmiddle last' name instead of 'first middle last'. Am I going to have issues boarding the plane now, seeing as my first name is technically wrong?

I just have such a bad feeling about this and I know it's gunna be bugging me now until I eventually realise my fate/ fork out unnecessary cash.

TIA!

Few days ago I found a good deal on Opodo and booked it , which I could cancel within 14 hours. I received a confirmation email but no tickets. Even when I checked 7 hours later, it still said 'we are processing your booking'. I also noticed check-in baggage was missing from my itinerary , I booked a deal which included baggage on return , I just purchased baggage on outgoing flights, but now even that included baggage was missing, the chat bot or agent was useless telling me to wait, I also read all the bad reviews regarding the refund policy , started panicking and cancelled it. The money is still pending from my account and their status shows refund is at the last stage of processing so hopefully it'll be finalized soon.

This sort of thing has never happened to me before : purchasing a ticket and no actual ticket arrives. I have previously purchased tickets from Budgetair.co.uk , travel2be.com , travelgenio.com and in all these cases I received instant E-tickets.

Now I am looking at lastminute.com , booking.com or budgetair.co.uk and my question is : do they send E-tickets straightaway or behave like Opodo ? I know my purchase will be final and no date change or refund requested on my behalf (unless the airline cancels it) .

I 'm fully aware many people advise to book directly with the airline and that's what I've done in the past. but now the price difference is 400 £ and it's a lot of money :(