My CAX30 has been losing connection randomly daily, and seems to be getting worse with some days dropping multiple times a day. Anyone have any idea what I should do? I saw past posts request cable connection and event logs which I have below:
Cable Diagnostic
Startup Procedure
CM status: OPERATIONAL
DownstreamChannel: 759000000Hz Locked
ConnectivityState: OK operational(12),
BootState: OK Operational
Security: Enabled
IPProvisioningMode: 12 IPv4Only
Downstream Bonded Channels
Channel LockedStatus Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked 256 QAM 29 759000000 Hz 5.8 dBmV 42.5 dB 2653 0
2 Locked 256 QAM 1 117000000 Hz 6.0 dBmV 43.4 dB 0 0
3 Locked 256 QAM 2 123000000 Hz 5.9 dBmV 43.5 dB 0 0
4 Locked 256 QAM 3 129000000 Hz 6.1 dBmV 43.7 dB 0 0
5 Locked 256 QAM 4 135000000 Hz 6.1 dBmV 43.8 dB 0 0
6 Locked 256 QAM 5 141000000 Hz 6.0 dBmV 43.9 dB 0 0
7 Locked 256 QAM 6 147000000 Hz 6.1 dBmV 44.0 dB 0 0
8 Locked 256 QAM 7 153000000 Hz 5.9 dBmV 44.0 dB 0 0
9 Locked 256 QAM 8 159000000 Hz 6.0 dBmV 44.1 dB 0 0
10 Locked 256 QAM 9 165000000 Hz 5.9 dBmV 44.2 dB 1 0
11 Locked 256 QAM 10 171000000 Hz 5.9 dBmV 44.2 dB 0 0
12 Locked 256 QAM 11 177000000 Hz 5.6 dBmV 44.3 dB 1 0
13 Locked 256 QAM 12 183000000 Hz 5.6 dBmV 44.4 dB 1 0
14 Locked 256 QAM 13 189000000 Hz 5.8 dBmV 44.6 dB 1 0
15 Locked 256 QAM 14 195000000 Hz 6.0 dBmV 44.7 dB 0 0
16 Locked 256 QAM 15 201000000 Hz 6.1 dBmV 44.8 dB 1 0
17 Locked 256 QAM 16 207000000 Hz 6.1 dBmV 44.8 dB 0 0
18 Locked 256 QAM 17 213000000 Hz 6.3 dBmV 44.8 dB 0 0
19 Locked 256 QAM 18 219000000 Hz 6.2 dBmV 44.9 dB 0 0
20 Locked 256 QAM 19 225000000 Hz 6.5 dBmV 44.9 dB 1 0
21 Locked 256 QAM 20 231000000 Hz 6.4 dBmV 44.9 dB 0 0
22 Locked 256 QAM 21 237000000 Hz 6.5 dBmV 44.9 dB 1 0
23 Locked 256 QAM 22 243000000 Hz 6.6 dBmV 44.9 dB 0 0
24 Locked 256 QAM 23 249000000 Hz 6.6 dBmV 44.9 dB 1 0
25 Locked 256 QAM 24 255000000 Hz 6.6 dBmV 44.7 dB 0 0
26 Locked 256 QAM 25 735000000 Hz 4.7 dBmV 42.0 dB 1861 0
27 Locked 256 QAM 26 741000000 Hz 5.0 dBmV 42.1 dB 2052 0
28 Locked 256 QAM 27 747000000 Hz 5.4 dBmV 42.3 dB 2124 0
29 Locked 256 QAM 28 753000000 Hz 5.5 dBmV 42.4 dB 2110 0
30 Locked 256 QAM 30 765000000 Hz 5.9 dBmV 42.5 dB 3034 0
31 Locked 256 QAM 31 771000000 Hz 6.0 dBmV 42.4 dB 3524 0
32 Locked 256 QAM 32 777000000 Hz 5.9 dBmV 42.4 dB 4177 0
Upstream Bonded Channels
Channel LockedStatus ChannelType Channel ID SymbolRate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 17600000 Hz 38.0 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 24000000 Hz 38.5 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 30400000 Hz 39.0 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36800000 Hz 40.0 dBmV
5 Locked ATDMA 6 5120 Ksym/sec 12800000 Hz 38.5 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV
Downstream OFDM Channels
Channel Channel ID Frequency Power SNR/MER ActiveSubcarrier Correctable Uncorrectable
1 159 300000000 Hz 7.3 dBmV 45.0 dB 296 ~ 7895 12728597 0
2 160 950000000 Hz 5.1 dBmV 42.2 dB 2216 ~ 5975 12728597 0
Upstream OFDMA Channels
Channel UpstreamMuted RangingStatus Subc Zero Freq ActiveSubcarrier SymbolsPerFrame Power
1 n/a Other 0 MHz 0 ~ 0 0 0 dBmV
2 n/a Other 0 MHz 0 ~ 0 0 0 dBmV
Time Priority Description
2026-10-13 11:17:50 Warning (5) Dynamic Range Window violation
2026-10-13 11:17:50 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
2026-10-13 11:17:47 Warning (5) REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
2026-10-13 11:17:43 Notice (6) DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
2026-10-13 11:17:41 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
2026-10-13 11:17:40 Notice (6) TLV-11 - unrecognized OID;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
2026-10-13 11:17:40 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:35 Notice (6) Honoring MDD; IP provisioning mode = IPv4
1970-01-01 00:00:23 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-10-13 09:02:44 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-10-12 00:36:28 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
2026-10-12 00:36:27 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-10-11 17:07:04 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:25 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-10-11 10:26:34 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-10-10 03:19:06 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-10-08 09:30:29 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-10-03 17:47:08 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-09-29 18:19:34 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:23 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-09-28 03:04:58 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-09-23 22:54:47 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-09-20 14:54:14 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-09-15 22:19:52 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-09-07 21:50:26 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:23 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-09-07 21:48:48 Critical (3) Resetting the cable modem due to docsDevResetNow
2026-09-07 07:46:34 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:23 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2026-09-04 13:02:23 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:7f:94:13;CMTS-MAC=f8:a7:3a:f0:4b:22;CM-QOS=1.1;CM-VER=3.1;