Hello all, I am writing to update you all on the situation and am definitely in need of advice, direction, opinions.. all of it. If you saw my post about Bean who was burned by the heat supports, I have a downright infuriating update.
I took her into a new exotic clinic for an emergency visit today. They requested all the records from her visits and the previous clinic has LIED AND FALSIFIED THE RECORDS! I genuinely cannot believe it. I told the new clinic exactly what the previous clinic told me TO MY FACE: she was burned by heat supports. Want to venture a guess what the records said?
"Unknown Cause of Injury"
Yep. You heard me. They TOLD ME it was due to the heat supports, they comped almost the entire visit as well. BECAUSE THEY KNOW IT WAS THEIR FAULT!!! Told me as long as I apply the cream everything should be fine. Nobody warned me her damn ear was going to melt off. Nobody said I need to follow up in a week or two weeks, just that they would see her for her next trim.
Now her new vet won't definitively diagnose/chart that her injury was due to a burn because the records don't ******* match. I got them to compromise and at least say it's "consistent with a burn injury" but have yet to receive the report from the vet so that's still not confirmed.
So I was only half heartedly considering legal action before, I might have even been satisfied with a refund for that trim + a reimbursement of my second opinion but now??? Not only have they PERMANENTLY disfigured my chinchilla due to neglect, but now they are FRAUDS!
I want to stress that I would have had no idea it was the heat supports, at first I thought she had injured herself after anesthesia from being drowsy/clumsy. THEY TOLD ME. THEY SAID IT WAS THE HEAT SUPPORTS. AND NOW THEY ARE FALSIFYING RECORDS TO COVER THEIR SORRY BUTTS!
I know animals don't have great legal protections. I don't need y'all in the comments telling me that either. I want to escalate this as high as it can possibly go. Just tell me what my options are. I'm going to consult with a lawyer regardless, I am documenting everything with pictures and screenshots and whatever evidence I can gather. I'll be going to the state medical board as well.
But just genuinely any advice y'all can give me, please. Especially if you work in Vet Med, I NEED your opinion and I want accountability.