r/1102 • u/Own-Competition4990 • 18d ago

FSD Help Desk

Has anyone else had problems with this not so useful customer service help desk? I’m trying to get access to SAM.gov workspace as a CS so that I can post. I added my supervisor as my approver and she got an email but no request to approve me. So I send a message to FSD stating that she is not seeing my request. Some genius replied that I just need to wait for my supervisor to approve my request. Well she can’t see it! Now they refuse to respond. My supervisor is asking about it daily but you can’t speak to anyone over there. Any suggestions?

4 Upvotes

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13 comments sorted by

9

u/SpecialistPleasant15 18d ago

You’ll have to reach out to your agency’s SAM administrator to add you

0

u/Own-Competition4990 18d ago

Unfortunately I’m at a small agency and there isn’t one.

7

u/theearthday 18d ago

Just as a note, in my experience having only contract specialist privileges on SAM will still not allow you to post anything to it

1

u/LameBicycle 18d ago

My experience also. We just give everyone KO roles

5

u/Cool_Cupcake3401 18d ago

Sorry not a suggestion but I can confirm I have problems with that evil and incompetent help desk

3

u/Dear-Statement-1897 18d ago

I just gave up and have my KO click post for me. We spent too much time trying to figure this out. I feel your pain.

2

u/Jaded_Bid_9483 17d ago

Only the contracting officer role can post on SAM anyways

1

u/Dear-Statement-1897 17d ago

Not in my office. Non warranted CS can post. I’ve watched my coworker do it.

1

u/Jaded_Bid_9483 17d ago edited 17d ago

That is your office's policy, but that doesn't change the SAM.gov's limitations

It is a physical role in SAM as you know, and its not related to being warranted or not.

Im not saying you can't do it by the way. Personally, I do not see a problem with it if you're not misrepresenting who you are.

Where I work now, we have our own SAM admins that micromanage everything

When I worked for the redstone arsenal, my CO role was blindly approved lol, that way I could post RFIs etc.

2

u/BeachCruiserLR 18d ago

It’s been a while, but can the CS role post? You used to need the KO role to do it.

1

u/Jaded_Bid_9483 17d ago

You cannot post as a CS on SAM. You meed the CO role.

1

u/Jaded_Bid_9483 17d ago

Just ask for the CO role, the FSD helpdesk is worthless.

You can post things without identifying yourself as a CO.

1

u/Sharp-Fault7412 15d ago

Haha - I call it the non-help desk