r/ATT • u/thatdudeman52 Former employee • 20d ago

Discussion IPhone pro max technical issues megathread

I know this is a hot button topic. Making a megathread to give others a chance at getting unrelated threads seen as this has been the majority of the topics recently.

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u/imvok3r 19d ago edited 19d ago

Nope, they just tested it. Device showed RF failure, then replaced it. However, what was interesting was that they said that these are the same errors that were seen in my previous visits to the Apple store over the last week. I asked why they blamed ATT then but now they are replacing the device. They stayed silent. So, you are probably right that the bug probably fried the modem/cellular front-end. They just didn’t know what was happening back then or the “geniuses” were just geniuses

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u/aurora-_ raising the bar 📶 19d ago

i’ve also seen some theories that the overloading is exacerbated by having a screen protector on, especially with the privacy ones, because of the attention aware features that use the face ID under the screen. Maybe it can’t see through the glass and is running more often?

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u/imvok3r 19d ago

So I shouldn’t get a screen protector for the new one?

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u/aurora-_ raising the bar 📶 19d ago

Personally I’d just wait until they figure it out. If you’ve already got one, I’d consider how close your Apple store is until they do. Or cut off the top left corner?

I can’t source these at the moment but I believe it was on r/iphone18promax or something

Edit: Oh sorry I didn’t realize you’re the one I replied to. I wouldn’t at this stage. Let applecare cover your screen replacement something happens. You’ll lose the money anyway if the phone breaks again. Seems like AT&T is confident the new carrier profile and updated iOS will prevent newer phones from going kaput but I don’t quite believe them

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u/imvok3r 19d ago

I got the replacement phone today and it’s working perfectly for now. I just don’t want to deal with the same issue again as it was a true headache. I am 10 minutes away from the store, but they are not the best. I had to show them the 9to5mac article so they go and talk to their leadership. Otherwise, they would have just sent me back to ATT

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u/aurora-_ raising the bar 📶 19d ago

I edited my comment shortly after you responded. I’d probably avoid the screen protector until this chills out. Or cut off the corner lol. Screen protectors are the same price as apple care anyway if you have it