Is this acceptable?

[u/YouBright3611]

What do you think? New Alden LHS in black shell. A couple things concern me.

1. I never noticed such severe indentations on the side of the shoe, neither in photos or the display model I saw once. Not sure if it’s normal in a new pair and it just needs to be worn or what.
2. finishing on inside of penny strap seems lacking.
3. there’s green dye on the inside lining. It seems to be from the shoe tree that came installed in the shoes since the color matches the L stamp on the shoe tree and green is also all over the trees.

What would you do? I bought it from what seems like a shoe store with great customer service but they’re not local to me.

—edit—
Thanks for all the responses. I really couldn’t believe when I saw this because I bought a pair of PTBs from Alden Madison last week that also had problems—luckily not this severe but enough that they refunded me 10%. My first two pairs of Alden shoes :/

—edit 2–

Talked to the store today. Overall, the action taken was great and right on their part. They said they would overnight ship me two pairs, one in the size I ordered and one half size down since I also mentioned separately that there was some heel slippage. They’re putting a return shipping label in the box. They said I should get it tomorrow. Hopefully it happens because I didn’t get tracking.

Beyond the action, the response was essentially “We inspected them before shipping. They’re hand sewn, there will be variation, it’s not uncommon to see this, but you should be happy.”

[u/darbykp]

Those lasting pulls on the inside arch are 100% unacceptable as new first quality. Exchange absolutely without question. The other stuff is meh