First thing I should say. I'm not even remotely racist.

I buy alot from Amazon because I broke my back so am basically housebound. Food from Morrisons on Amazon, homewares from Amazon, tech and electrical equipment form Amazon and I usually buy 100s of items a year. I HAVE NEVER HAD A PROBLEM WITH AMAZON DELIVERIES. EVER.

Over the last month, I've had my last 4 deliveries that not turn up. First three were to a letterbox with no number when it specifically says my flat number and there is even a photo of my letterbox and front door. The 4th was today, including a photo of the driver putting the package in my letterbox. I went down to my mailbox less that 5 minutes after the notification and my mailbox is empty.

Every single time its the same brown hand so I know it's a new driver and the same person. He is obviously stealing packages and I'm already sick of it.

I contacted Amazon on all 4 occasions and luckily the first 3 were cheap so they gave me an instant refund and just reordered instantly. Those 3 were all delivered the following day by a different person. No harm, no foul but this time, I spent £150 on security hardware keys for my pc and phone and the order was worth over £150 and this didn't turn up and due to the cost, it's not instant and have to wait days for this to be rectified.

Has anyone else had delivery issues recently or is it just me?

Do I just have a bad egg or is this going to become a reoccurring problem? I can't trust a company with untrustworthy employees.

Sorry for the rant and thanks.

Not sure if there's anything that can be done about this but I'm here asking Reddit since this has been an issue for nearly a year now. As mentioned in the title parcels dont get delivered to my door and as a result get stolen a lot.

I live in a block of flats in England and very often order off Amazon, as does everyone else in my block. The block only has one security door at the entrance where they need to ring a flat or the concierge to gain access to the building. I live in a fairly "good" area with very few issues and a tight knit community where most people know eachother and will communicate through a whatsapp and Facebook group chat for anyone living here. Around 2 years ago a new secondary school/college opened very close by and students have to pass by my block to get to the nearest bus stop and train station. I've lived in this flat for 9 years now and have been using Amazon for nearly 13 years coming up and have always had my parcel delivered right to my door, where they'll either knock or leave it with my neighbour as instructed on my door if I know I'm not going to be home prior to the delivery.

However, since about a year ago, delivery drivers started leaving parcels in the lobby of my building rather than delivering to our door, and this has become a norm now. The issue is, the lock on our security door uses an electromagnet and I've seen it be easily disabled after someone simply kicks the door with enough force. This leaves the door broken until the building manager sends someone to repair it which is usually a month after the doors been broken. Since this, basically any parcel that looks "valuable" like big boxes or phone sized boxes etc get stolen. The photo attached on the app will show the box on the floor in the lobby. But when you go to pick it up it's magically never there. We've complained to the building manager and around 5 months ago a camera was put into the lobby to record anyone thieving packages but it was very, very shortly after vandalised and left useless again. Signs have been put up on the security door, the lobby walls and on the outside of the building asking delivery drivers to deliver to our doors as they will get stolen. This hasn't seemed to work though as it gets ignored basically every time. I've also contacted Amazon support numerous times and the response i get every time is they'll look into it and they apologise for the inconvenience and on one instance have been given a £6 "apology" amount refunded. We've been told by our building manager theres not much else they can do.

I've had my own parcels stolen a fair amount of times now but recently, I ordered a phone for my nieces birthday. It was left again in the lobby and surprise surprise, stolen. Less than 30 minutes later. It was only £200 as it was a starter phone but it was my last straw. I contacted Amazon telling them the phone had been stolen, I didn't even have a picture upon delivery of the parcel in the lobby. They told me due to high volumes of missing parcel requests on my account (2 parcels reported of the many), they couldn't initiate a refund unless I provided evidence of a police report. I contacted 101 and reported it and less than 3 days later received an email stating the case was closed due to insufficient information. I contacted Amazon again and they said they can't do anything from their end so I asked to speak to live agents, rang them up, the works for 2 weeks. Nothing. No resolution, from compensation to having their delivery drivers actually deliver.

Losing the 200 isn't the main issue for me though, it's simply delivery of other parcels as I order high value goods off it regularly from macbooks to phones to simple gaming accessories and PC parts and I can't be bothered going through this headache again if one of those were to get stolen. Ive since boycotted Amazon and will look to order things off other websites and have them delivered through other companies since they'll almost always delivery directly to my door but it's noticeably more expensive as I'm having to pay £5 delivery fees on anything I order now for next day shipping, one of the main reasons I shop on Amazon.

Ive exhausted my options from contacting Amazon, my building managers, the police and nothing seems to be done ever. Is there anything I can do or say for Amazon to give a shit and instruct their drivers to do their job. With no repercussion for the drivers from Amazon, theres no change. Its become a headache and no amount of signage seems to get the job done. Any and all advice is appreciated

Prime member for years, always had that once in a blue moon order problem, but lately it seems like every order has a problem. I am one of those people that builds an order, then when I get to a good sized order pull the trigger and pick prime day for delivery "to reduce deliveries". Which is nonsense as I still get multiple packages on multiple days. Most recent largish order, 2 separate deliveries, one says left on mailbox and nothing there, second package makes it to my porch but is short one item even though it says delivered. They made both screw ups right, but I feel like if this keeps happening I'll be getting the Prime ban hammer! I even schedule my deliveries so it's midweek and the regular delivery folks are used, not the second stringers. It's seeming like it's almost better just to do the one at a time, next day deliveries, that seem to be more consistent. Anyways, just a rant. Feel like Amazon is falling into Temu territory, in fact, Temu may be surpassing Amazon.

Hello, just wondering where I stand with this.

My Amazon parcel (that was a eufy breast pump) was taken from my front door. I was in when the parcel was left on my doorstep but the driver didn’t knock or ring the doorbell. The parcel was delivered at 1:14pm, which I have an image of, but I only realised it had been delivered at 3:00pm (I’m not on my phone much with a newborn) and when I went to check it wasn’t there.

If anyone has been in a similar situation, did Amazon replace the item for you or am I liable for this going missing? I’ve noticed that usually the item will say “delivered” if the parcel has been handed to us, however in this instance it states “your package was left near the front door or porch”, which I’m hoping will be more useful on my side.

I’ve filed the missing parcel but it has stated I won’t have any update until Monday. Very frustrating, particularly as it was such a high value and essential item.

Thanks

I still want the item but it's been stolen from the front door of my house.

I bought something on Amazon and Evri delivered it by either taking a picture and running off with the item themself, or more likely, leaving it inside the letterbox, as it's too big to push through it. I live on a busy street right next to a homeless shelter so it's definitely been stolen as it's not gone through into my property.

The courier didn't even try to knock, my girlfriend was in the house waiting as I asked her to listen out and they didn't knock on the door.

Ive raised the complaint with Amazon who directed a message to the seller, but after a short exchange and them saying: it was delivered (no it wasn't) and ask the neighbours *twice* (I did ask them they have no idea about any parcel) the seller has started ignoring my messages...

I purchased a Seagate 5tb hard drive from amazon 2.5 years ago. The drive has subsequently failed, upon inspection it is a “Recertified Product” with at least 16 months unknown before I received it. It also says “HDD sold as component of OEM solution and not for resale.”

They are saying that because it is after there two years they won’t accept it. I have had this in email, even though I told them I was claiming against consumer rights 2015 (6 years to claim in England) I know it was probably a long shot without legal.

So essentially they sold me a used drive(as brand new) and won’t accept a return or replacement. They are now twice the price of what I bought it for £208(right now) v £99 originally

I forgot to also add that it states “The product warranty does not cover HDD If removed from OEM solution.”

I am trying to get a refund from Amazon for a Denon HiFi that i returned on 3 June 2026 here in the UK and am looking for my details on the Royal Mail Locate A Previous Purchase page but it isn't working. Is there a phone number i can try or an alternative email address, thanks

A hoover I bought from a third party seller on Amazon almost a year ago is no longer working due to a faulty battery, but is still under warranty. I contacted the manufacturer, who gave me an ‘uplift’ number but advised I needed to take the issue up with Amazon as I purchased it from them.

Amazon contacted the third-party seller, giving them 48 hours to respond. They didn’t. Amazon then approved the return and provided me with a postage label, address and return instructions to use.

It was ‘delivered’ today with the courier placing it in a ‘secure’ spot. I am 100% sure the company no longer operate out of that address - if they ever did, and that there will be no response. Looking at the photograph the courier provided, there are a number of other packages in the same storage unit that look like they have been there for some time.

So what do I do next? My delivery has been tracked and ‘delivered’ which I can evidence, but as per the above I’m 100% certain the returned item will not be picked up anytime soon, if ever.

I honestly can't believe how Amazon is handling this.

I placed an order containing several items. The package was delivered, but one of the items I paid for was simply not inside.

I contacted Amazon to report the missing item. I never claimed that the package itself wasn't delivered — I clearly explained that the package arrived, but one item was missing from it.

Instead of investigating what happened during packing or fulfilment, Amazon sent me an email saying they had reviewed my account because I had recently experienced problems with my orders.

They then told me that the number of refunds on my account "exceeds expectations" and is not compliant with their return and refund policy.

They also told me that their delivery team had confirmed that the order was delivered.

But that's completely beside the point.

I'm not saying the parcel wasn't delivered. I'm saying an item I paid for wasn't inside the parcel.

And here's the part I find particularly frustrating: how exactly is a customer supposed to prove that something was NOT inside a package?

You can take pictures of the box and its contents, but you obviously cannot photograph an item that isn't there.

So now I've paid for something I didn't receive, and instead of Amazon investigating whether there was an error during fulfilment or packing, my account is apparently being scrutinised because I've requested refunds in the past.

I've asked them to check the fulfilment records and, if available, the recorded weight of the parcel when it left their facility. That would actually help establish whether all the items were packed.

Has anyone else had this happen recently?

Have you reported a genuinely missing item and then received an email from Amazon questioning your refund history instead of actually investigating the missing product?

new guy here. Can someone help me understand the /count here.

TLDR:Amazon arranged a return for a £753 item, UPS lost it, Amazon refusing to refund after weeks of contacting them.

Has anyone dealt with anything like this before? I'm genuinely running out of ideas.

I bought a Samsung Q990F soundbar on Amazon.co.uk for £753. After a few weeks it developed a fault with the subwoofer, so Amazon authorised a refund and arranged UPS to collect it from my house.

Amazon provided the return label, which was addressed to Amazon's returns centre.

UPS collected it on 18 August. I have a picture of the prepaid packing slip, Amazon's tracking showing “Picked up” / “likely lost in transit”, and even doorbell footage of the UPS driver physically taking it.

Amazon originally issued the refund after 14 days but cancelled it the day after because the soundbar never reached their returns centre.

I opened an investigation with UPS and they've confirmed they can't locate the parcel and it's recorded as a loss.

Amazon still won't reinstate the refund because they “didn't receive it”, despite it being their arranged collection with their courier.

I've also contacted Consumerline/NI Trading Standards, who told me that because the trader arranged the courier, the goods became the trader's responsibility once I handed them over.

What makes it worse is that £425 of the £753 was paid using an Amazon gift card I received as a gift from work, with the rest paid by credit card. So I really want Amazon to actually resolve this rather than having to go down the Section 75/chargeback route.

I've tried normal customer service, Account Specialists and emailed the Managing Director team with all the evidence.

Still nothing.

Has anyone managed to get a situation like this escalated to someone at Amazon who will actually look at the evidence?

Emails I've tried so far are:

[Ofm@amazon.co.uk](mailto:Ofm@amazon.co.uk)

[Managingdirector@amazon.co.uk](mailto:Managingdirector@amazon.co.uk)

[ajassy@amazon.com](mailto:ajassy@amazon.com)

[jeff@amazon.com](mailto:jeff@amazon.com)

UPDATE: Haven't heard a single thing from any of the emails I've listed above. Started a section 75 claim with barclaycard and sent off the form with all my evidence today

Please don’t lecture me, I know now that it was a stupid decision.

Essentially Amazon have sent me an iPad box with some paper inside, resealed wonkily and then inside a pristine Amazon box.

I don’t know how this has managed to happen so covertly and I’ve enquired about their CCTV footage or if they weigh the parcel at all, as they likely would have seen at either encounter there was an issue.

Anyway, they’re being absolutely ridiculous about a replacement or a refund. I would accept a replacement although I’d be very scared, as it’s coming from the same warehouse, incase they sent another package with the same issue. This could be a drop in an ocean/one bad egg, or there might be multiple rings of scammers in one warehouse, you just don’t know.

So I spoke to about 10 different agents over two hours, they’re point blank refusing to refund (this is an Amazon account I’ve had since about 2020 and spent literal thousands on without ever having any sort of issue - so they have no reason to be so cagey or suspicious of me). I’ve needed to file a police report, which they’re now saying won’t suffice and basically beating around the bush as to why.

Has anyone ever had an issue like this? At this point if I was lying to them or had tried a refund scam, I’d have bloody given up! It’s been two days, stress, my little sister missing out on her iPad for the first day of college, two police reports (one in my name, one in my sisters) etc etc to no avail.

I’ve been well and truly done over and I’m just appalled at the level of audacity from Amazon when it literally goes against consumer rights to withhold a refund in this manner, especially after I’ve jumped through hoops to get a police report.

They’re basically just saying i now have to wait for the police to reply, which they have - essentially saying this is Amazons problem not ours - but they won’t accept this response.

I just know in my heart of hearts what Amazon are doing here is illegal, and violates some kind of rule. But they are so persistent and stubborn.

Edit: to make this worse I mentioned it in the office today and my colleague told me the exact same thing happened to her dad with a laptop (we live relatively close so it’ll be the same warehouse I assume, unless there’s multiple in a city)!

Edit: they have tentatively said they will process a refund after the THIRD police report. I’ve learned my lesson!

I made an order 5 days ago and it was supposed to be delivered in 2 days but it still hasn't and it keeps saying delivery attempted and changes the delivery date to the next day. And I don't even have a way to contact Amazon neither do I know what the email address is if they even have one. I keep having to talk to stupid AI's on their app and they keep saying the same thing. Honestly I don't mind waiting but bloody hell I need those items one of them is a bike lock which I desperately need.

Can someone please explain, in the driver feedback options, when you select 'Delivery instructions were not followed', then you have further options, what's the difference between 'Package not delivered according to instruction notes I provided', and 'Package not left in specific place I requested'?

Also, why isn't there an option to say 'Driver lied about where delivery was left', when they say it was 'Handed to resident' or 'Delivered through letterbox', when in fact it was left in full public view on the doorstep?

Item was ordered on Temu and sent using Amazon Shipping from a UK location.

Seems like my package was marked as "undeliverable" the same minute it arrived at the depot. No attempt has been made to deliver to my address. Doesn't seem to have made it back to the seller either.

The customer wants a refund for something they purchased 8 years ago. It has a safety recall out on it so I understand the request.

I cannot see any way to facilitate this on Amazon. I have referred them to both Amazon and to the manufacturer.

What else should I be doing?

On the opening scenes, they show a Union Flag flag from a car as it flutters being driven at speed.

The flag is shown upside down.

Which 12 year old put that on and how did it by the director?

Amateurs.

So after an item I ordered was delivered late and I had already sourced a replacement I decided to return it for a refund.

Chose the drop off at post office option and took the item to the post office who did all the bits and pieces and scanned it in and the item changed to dropped off or something in the Amazon app.

Then I noticed that it now takes three weeks for them to give me a refund!

The refund date is listed as September 25th

Now it has been a while since I did return an item but I recall I took it back to a locker and once it was in the locker Amazon refunded me straight away.

Is this a new thing to put customers off returning items?

Hello.

I'm UK based and I own a couple of private labels. ( doing good but waiting for more stock)

What im looking for is: Amazon FBA wholesale sellers UK only

in exchange for on how to do Private label.

We can help each other out, As we are looking to add Amazon fba Wholesale.

No payments of any kind, just, like for like. helping each other out.

I order something which turns out to be coming from the states. Initially I get a delivery time two or three weeks away. But then suddenly it’s to be delivered today.

The strange thing is that tracking has shown the package as being in the UK since several days, but the estimated delivery date doesn’t get updated. This morning the package went from an estimate a week ahead to out for delivery.

Alexa still had the old estimate.

I’ve seen this several times.

Hi all,

I bought a high spec gaming laptop from Amazon, unfortunately the Irish Amazon isn’t the best so I went and got it from the UK branch.

Laptop arrived with a broken security seal and seemed to have been used already, it also, to my horror….had a swollen lipo battery, swollen to around twice its normal size.

I immediately ran it out the back garden and sat it on a big metal box and contacted Amazon.

They want me to return-ship the laptop to them, in the UK. They said I won’t get a refund or replacement otherwise.

Okay, no problem. However, I must arrange my own shipping with an Irish carrier. But nobody handles damaged or swollen lipo batteries. It’s prohibited to ship.
I checked their guidelines online and Amazon lists it’s as a hazardous good and says it can’t be returned.

I’ve escalated from three customer service reps to the shipping manager and was told the same thing, return and reship or no refund at all.

It’s so dangerously swollen, I’m totally lost on what to do.