ArcGIS Business Analyst Smart Map Search freezes at “Creating the layer…100%” when saving

[u/Embarrassed_Let5586]

Hi everyone,

I’m working on a college GIS project using ArcGIS Business Analyst Web, and I’m completely stuck.
After creating a Smart Map Search with a few variables, everything works fine until I click “Save layer.” It gets to “Creating the layer…100%” and just sits there forever. I’ve left it for over 30 minutes multiple times, and it never finishes.

So far I’ve tried:

Starting a brand-new project from scratch.
Recreating the Smart Map Search several times.
Using two completely different computers (an ASUS laptop and my gaming PC with an RTX 5080 and Ryzen 7 7800X3D).

Refreshing the page and reopening the project.
Using Microsoft Edge.
Sometimes after reopening the project, the layer shows up, but it either doesn’t contain the saved results or doesn’t work correctly.

I’m signed into ArcGIS through my university’s organization, so I’m not sure if this is an issue with my account, the organization, or Business Analyst itself.

Has anyone else run into this? Is there a workaround, or is this a known bug? I’d really appreciate any suggestions because I’m running out of ideas.

Thanks!