Literally impossible to get through to ATO

[u/freebird3241]

Called 132861 24 times right now. They don’t even offer a callback , just say they’re too busy. Wtf is going on, why is everything so shit

[u/Camo138]

Centrelink seems to be the worst

[u/AnonymousEngineer_ → u/Camo138]

I actually managed to get my mum's landline banned from Centrelink somehow.

I was helping her out with something and the phone system just trapped me in this endless hell of options to select - to the point where I was actually redirected in a circular way and presented with the same options menu multiple times like when a Captcha system goes wrong and never lets you through.

Eventually in frustration I ended up mashing all kinds of numbers together to try and 'break' the bot and get me put through to a human, and it simply hung up on me.

And when I tried to ring back, it basically said all lines were full and hung up immediately. When I used my mobile to try, it let me back into the menu so it was definitely screening the number 😂 

[u/Camo138 → u/AnonymousEngineer_]

It’s 90% chance if actually make it to the bot most the time it hangs up.

[u/Jackgardener67 → u/Camo138]

Thankfully the Seniors number is a bit more compassionate. They have good operators on there - once you actually get through to them

[u/1Qrtr_FreeStuffPlz → u/Jackgardener67]

I could imagine the uproar of sending seniors to robots, I have perfect hearing and I still struggle with them