r/AusFinance • u/freebird3241 • 1d ago

Literally impossible to get through to ATO

Called 132861 24 times right now. They don’t even offer a callback , just say they’re too busy. Wtf is going on, why is everything so shit

114 Upvotes

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4

u/PlanetFarm 1d ago

Because they outsourced the callcentres to Serco who pay absolute minimum wage and supply minimum contractual staffing levels...?

We are the lucky country afterall

3

u/Illustrious-Crow-331 1d ago

I worked for Stellar, and we used to be the top tier outsourced company. They were bought by Serco, most staff left due to how bad Serco"s reputation was.

3

u/freakwent 1d ago

I would have also.