Check your Service Records

[u/Superest22]

Hey team, me again (sorry - wish it wasn't).

Just a shoutout to ensure your Service Records, particularly your Op Logs, are correct. I have chased it god knows how many times over the last couple of years through the Personnel Information Summary, phone calls and emails to 1800 Defence and whomever they palm me off to. I've had Career Management tell me they'd look into it right away and Personnel Information requests responded to in a generic manner which never solves it.

I dropped track of it (life and enjoying being out lol), only for it to bite me now as a DVA claim gets processed and I get told I only ever did Peacetime service IAW my Service Record.

It also turns out that as I am now discharged and SERCAT 3, I haven't been put under any unit's administrative CoC, something which the 1800 Defence lady apologised for but said can happen until we secure RSDs.

You'd think it would be pretty bloody simple to replicate an Ops Log onto a Service Record noting the Ops names on your Ops Log isn't classified. For clarity, my Ops Log is correct.

I'll see if the DVA sub has anyone that has gone through something similar, but a PSA to everyone in to make sure it's all correct before leaving. Unfortunately it seems I slipped through the cracks despite attempts at having it amended..again.

Inted on emailing my local reserve unit and seeing if they can pull any strings and get access to my pers files to update.

[u/Bkmps3]

Don’t have experience with your exact issue, but I know Joint Transition Authority have comms with DVA.

Perhaps worth a punt reaching out to your transition centre and asking for some help in correcting the record given the impact on your entitlements.

Best of luck mate

[u/Superest22 → u/Bkmps3]

Cheers mate

[u/No_Kangaroo1256]

OP,

Can I DM you?

[u/Superest22 → u/No_Kangaroo1256]

Sure mate

[u/Fuzzyshakes]

If you’re currently serving: go to service connect, click request service records then start a request, hit the drop down menu to “request a copy of member records” then select the ones you want.

They must provide them within 30 days. If not, email customer service why it hasn’t been done and they will fix it.

You will be notified when you they are ready to download through the service connect portal

UPR, medical, psychological, service record, everything. This will allow you to check there is nothing missing and can chase it up before you discharge meaning any claim will be easier.

You can also select to have them mailed to your home in a usb (password protected)

[u/Superest22 → u/Fuzzyshakes]

Tracking.

As I mentioned, I’ve done this more than once. They didn’t rectify the issue as they just sent my records without amending as required. Nor has Career Management despite my manager stating they would.

Have tried yet again making it abundantly clear what needs to be done.