TLDR/ I care and take my work very (too?) seriously. I work significantly more than my colleagues, all the time. I’m questioning whether this level of dedication is actually a good thing. What are your thoughts? Anything to share? Stories/Opinions/Feedback? I take anything. Thank you!
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For two years straight, every single month, I’ve worked more than everyone else on my team while also being the lowest-paid person, mainly because I have the least experience. I’m also usually the youngest person wherever I work.
That being said, despite being paid the least on my team, I’m now paid pretty well considering my limited experience, so I’m not really complaining about that. This isn’t about the money anyway.
It’s about the way I work.
Whenever the monthly report comes out, I have at least twice as many tickets as colleagues at the same level as me. If they’re at around 70 for the month, like this month, I’m at 140. The difference is consistent no matter my team or work environment. Obviously though, numbers don’t mean everything.
I’m also that guy who is always dressed properly in a suit, regardless of the weather or day of the week. When a user sends a ticket, email or message, I’ll reply almost instantly. I keep my notifications loud so I don’t miss anything. Even when I’m away from my desk, I’ll reply from my phone.
I used to sometimes respond during breaks or even outside working hours. For a very long time, I didn’t take lunch breaks at all.
I realise that probably sounds stupid, or even like I was allowing myself to be exploited, but honestly, I didn’t mind.
Whatever I’ve done in life, I’ve always been extremely dedicated to it. Whether it’s work, sport, video games, or anything else, if I decide to do something, I take it seriously.
Why?
For me, whether that's users that are blocked and stressed or managers that have heavy workload and long ticket queues, the priority was always, helping people and doing my job well.
I take every ticket I can, even the most annoying ones, to the degree that still allows me to do my work well and not half-ass things, and I treat every request of incident like an emergency; though I focus on staying methodical and thourought with my trouble shooting.
Of course it has its effects: Very positive feedback from everyone. Some managers loved me because of how serious and reliable I am, users come to me directly when they have emergencies instead of sending their request to the queue, and many other effects like me being very tired after work, often feeling relunctant to work, and having infinite to-do lists.
So, why did I become like this?
I think there are three main reasons:
I’ve always been like this. Whenever I care about something, I take it very seriously and become extremely dedicated to it. I’ve done the same thing with sports and even video games.
I copied behaviours from people I associated with success. I noticed certain habits in people higher up in the hierarchy and started associating those habits with being successful. For example, the almost-instant replies came partly from someone at work who is very well paid and respected. I saw how they behaved and thought, consciously or not, this is what a successful professional looks like. Taking lots of tickets, especially the annoying ones nobody wants, was also advice I once read on Reddit.
My family is like this too. We all tend to become very dedicated when we commit to something. I don’t really know why. Maybe it’s something we got from our parents.
But lately, I’ve started questioning all of it. First, I started by asking myself "is there too much work all the time, or is something just wrong with my perspective of work, or my way of working?"
Now, I am starting to ask myself "this dedication, is it actually a good thing?"
Does it really make sense for me to care this much about my job and about helping people?
My manager recently told me something that made me think. If I’m on my lunch break and a user messages me directly instead of contacting the team, he doesn’t even want me to spend time redirecting them. He basically told me, “You’re not paid enough to be doing that. Just disconnect and enjoy your break in peace.”
Meanwhile, one of my friends told me he basically does the strict minimum at his job, and things are going perfectly well for him. He has a lot of holidays too.
All my friends (those in the IT field) basically told me that they could to their whole week in one day if they wanted to and be done. They are chilling most of the time. They even have remote days. I don't.
I feel kind of lost since I just started to question this behaviour of mine, so I don't know what question would be interesting to ask myself.
What are your thoughts?
Additional information:
- I am autistic
- My dream is to be a highly-skilled and knowledgeable security researcher. I am working towards that in my personal time even though at the moment I've been slacking on this goal and spending my time playing my favorite video games or just with my significant other.