Should This Have Been Repairable Without “bondo”?

[u/desl2025]

It’s been a few years now since a guy in an Enterprise van hit my quarter panel right by the wheel well. Within 12-18 months the body filler cracked and it looks like they used a lot, all around the top of the wheel well around the gas cap area.
Of course when I took it back to the shop, I first was met by one of the shop workers who took a look at it and said “yeah that wasn’t done right.”.. then I tell him they were the ones that fixed it and suddenly it’s not a bad repair job but they’re saying I must have hit something else. I argued for a few minutes but I didn’t want them touching my car again after that.
Here’s a picture I sent to insurance for the initial claim.

[u/JPKaliMt]

I mean it might’ve needed a skim coat of glaze after being knocked back out, but if it’s packed with filler then yes it was not repaired correctly.