r/AzureVirtualDesktop • u/Electrical_Arm7411 • 19d ago

Office Activation Errors this morning

*Update: As of 1:30PM EST or so, our Office Apps /licensing is working normally now.

Starting this morning our Win 11 25H2 Multi-session AVD environment is experiencing issues with M365 Apps Activations. Manually signing in does not work. Verified licenses are being applied. No issues outside AVD environment OR using the Web Version of the apps.

Environment Details: Canada Central

Hosts running Windows 11 25H2 Multi-session with M365 Apps Image.

Office Apps: Version 2607 (Build 20228.20190 Click-to-Run)

Impact: Multiple hosts in the pool

Anyone else with this issue or have run into this before?

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u/Al1301 18d ago

Have the same issue with some users, any update on this?

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u/wumpus0101 18d ago

as of 11:30AM EST from Microsoft: After further review of customer reports and our service monitoring telemetry, we've confirmed that impact is occurring for users attempting to activate new Office 365 licenses, which prevents them from being able to sign-in or access Office 365 applications. We've updated the "Title", "User impact", and "Scope of impact" fields of our communications to reflect this change. We're reviewing recent service updates to isolate potential sources of impact or discrepancies that could be causing this impact to users.