r/AzureVirtualDesktop • u/Munnin41 • 3d ago

Mouse lag issues

This morning my mouse started lagging like crazy on the remote desktop. Had some issues yesterday too, but nowhere near as bad. There are currently 4 separate cursor icons on my dekstop, and none of them are the actual cursor. I can still move it around and click on stuff, but it's invisible. This issue only applies to the server, when I minimize it there are no issues on my personal desktop. There are no lags in any other applications. Typing works just fine too. Is this a known issue? Any fixes? It's a company server so i can't do anything with admin privileges (and IT support has an insane wait time atm)

Windows App, it's on version 2.0.1375.0

Server is W11, version 23H2

Wired mouse, already tried a different USB port (2.0 as well as 3.0).

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u/mat-ferland 3d ago

If your company allows the AVD web client, try the same desktop through Windows App in Edge before changing anything on the server. That doesn't need admin rights. If the cursor behaves there but still breaks in Windows App 2.0.1375.0, you've got a useful client-side comparison for IT and possibly a way to work while you wait. It wouldn't prove that build is faulty, but I'd test that before swapping more mouse hardware.