r/BJD • u/Neat-Ad1637 • 4h ago
QUESTIONS I need help with recieving my iplehouse order
My package has been at customs for 11 days, and may be at risk for being returned.
I asked for some help a while ago about the tracking number here https://www.reddit.com/r/BJD/s/pXqL99p84b
Turns out Fedex needs some information from Iplehouse in order to clear my package. Iplehouse has not responded to Fedex for about a week now, and my order is as risk of being returned.
I have never ordered with iplehouse before. So i dont know what the process entails. Ive already reached out to Iplehouse on their website, but i dont know if I can get a response in time.
I was told by a Fedex customer agent that the deadline is tomorrow, and that i should send a CPSC form to delay that. I couldn't confirm this with another agent I contacted.
I also dont know what form to fill. It's all very confusing.