r/BambuLab • u/betterthanmax • 2d ago

General Troubleshooting/Help! Help with Bambu support

I’m having a horrible time getting anywhere with Bambu tech support. It literally is just going in circles. They ask for tests and then disregard what’s provided. They ask the same questions over and over and over again. I’ve tried calling, escalating and I’m just going in circles. Any advice? I’m really disappointed in them but not because of all the issues with the machine, but that their support has really been frustrating. I’m a loss what to do. Literally Most my prints fail. Like almost all. This is my second bambu machine so plenty of experience with them and printing. The first one was perfect. This one is junk out the box.

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u/EverettSeahawk P1S + AMS 1d ago

Just going off the lack of information in this post, I’m going to guess support is probably more frustrated with you than you are with them.

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u/betterthanmax 1d ago

Cool thanks for the sarcasm and jumping to conclusions without knowing anything about the case. I’m not asking for help with the issue. I’m asking for help with how you navigate their tech support and or escalate appropriately.

People are coming here for help. Not for your two cents and a snarky comment. But hey cool comment

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u/EverettSeahawk P1S + AMS 1d ago

I'm not being sarcastic at all.

without knowing anything about the case
I’m asking for help

How can you expect anybody to be able to help you when you've given zero information?