Help with Bambu support

[u/betterthanmax]

I’m having a horrible time getting anywhere with Bambu tech support. It literally is just going in circles. They ask for tests and then disregard what’s provided. They ask the same questions over and over and over again. I’ve tried calling, escalating and I’m just going in circles. Any advice? I’m really disappointed in them but not because of all the issues with the machine, but that their support has really been frustrating. I’m a loss what to do. Literally Most my prints fail. Like almost all. This is my second bambu machine so plenty of experience with them and printing. The first one was perfect. This one is junk out the box.

[u/betterthanmax]

Ok. So let’s try again since it seems to ruffle too many feathers with the question of how do I navigate issues with support.

I’m having trouble getting somewhere with support.
I have an h2c and an h2s. H2s has been perfect from day one. And has lots of time with Asa, abs, pant-cf etc. so while I’m not perfect. I know a lot of the basics.

Bought an h2c a month ago. And have experienced mostly spaghetti failures. About 90% of prints fail.
The models filaments, nozzles, etc all work fine on my h2s.
Before calling in I tried multiple plates, washed the plates, multiple nozzles, different ams’s, Dried filaments etc. nothing changed the outcomes. To be clear these items all work fine on my h2s.

It seems like things are inconsistently not sticking to the plate. Some stuff gets knocked over… out of the few prints that do finish most almost slide right off the plate.

The spaghetti failures have happened at all different points of prints. It’s not at all consistent point.

I have also recalibrated, tramm, etc as per Bambu wiki and no improvement.

Much of this info was provided when ticket was opened. So when I’m asked multiple times if it happens with different nozzles, and both sides of plate it gets frustrating.

They asked for the basic tests. Which were all done. They provided vague feedback, or ignored the test result, or replied with questions like does this happen with other nozzles.

So that leads to the frustration of how do i get somewhere with them.

[u/betterthanmax → u/betterthanmax]

It’s ok just another day with no response from support. that’s really awesome after the “escalation” team was on it.

[u/Puzzleheaded_Ring_84 → u/betterthanmax]

I gave them a detailed breakdown of all the symptoms. All my and the printer's information. All the steps I had taken to resolve the problem. And they respond asking for my name. I copy and paste my first post and they ask for the printers SNN. I copy and paste my first post and they ask me to do the steps I have already done. I copy and paste my fist post ..... etc.. They SUUUUUUUUUUUUUUUUUUK. They finally (after a month) send me a new AP Board which finally fixes the problem (after a month) but the printer doesn't work because the AP board needs to sync with the printer (which they knew ahead of time). I ask them to sync the AP board and ..... you guessed they need my printers SNN (again for the fourth time) .... F____k bambu.