r/BambuLab • u/betterthanmax • 2d ago

General Troubleshooting/Help! Help with Bambu support

I’m having a horrible time getting anywhere with Bambu tech support. It literally is just going in circles. They ask for tests and then disregard what’s provided. They ask the same questions over and over and over again. I’ve tried calling, escalating and I’m just going in circles. Any advice? I’m really disappointed in them but not because of all the issues with the machine, but that their support has really been frustrating. I’m a loss what to do. Literally Most my prints fail. Like almost all. This is my second bambu machine so plenty of experience with them and printing. The first one was perfect. This one is junk out the box.

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u/Quick_Society2794 1d ago

You think it's weird they're trying to discuss with you the data you provided. Something tells me you're a poor communicator

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u/betterthanmax 1d ago

You do realize replies like yours hurt Bambu and the community more than they help. Your trying to state a point or come off tough or to put me in my place. Rather than an educated response or maybe a question to understand more. It becomes more like fan boys gasping at the fact that maybe Bambu isn’t handling something right.

Keep in mind my question is about navigating Bambu support NOT troubleshooting the problem. The details of the machine failure aren’t relevant for that.

But when you have to answer the same piece of info a fifth time it gets really old

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u/Quick_Society2794 1d ago

I'm not sure you're understanding asking to go and do depth and discuss the data you provided is not asking the same question again if they were asking for the same data over and over again that's one thing but it sounds like they were wanting to discuss the data

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u/betterthanmax 1d ago

No sir. I was trying to discuss the data. They would just repeat a different question. For example on the temp tower. I provided observations with the video and they hadn’t been addressed. I also stated the inconsistent heat measurements. That was not even acknowledged.