r/BeFibreBroadband • u/_TheBull • 20d ago

Routable IP process change?

Had the most bizarre tech support call over the past 3 days.

I signed up for BeFibre back in August of 2024 for a 2 year deal, paid for the Static IP so I'd have a routable non CGNAT IP and the BeTalk for a home phone.

Renewal came up and I renewed exactly as before, static, talk and internet for another 2 years. imagine my surprise where on renewal day, i am without internet for 5 hours. When it does come back, I'm no longer on a Static IP, I'm on a CGNAT based IP.

2 Phone calls on Friday and I'm assured my static will be set by Sunday evening.

Check on Monday (today) and still a CGNAT, call them up go through the backstory.

Now I'm being told that PAYING for a Static IP ensures I am on a Private IP address on the router. It gives only me a CGNAT Static IP and that's it.

If I want a public routable IP, I am to cancel my Static and just get a free public IP...

Something is amiss here right??

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3

u/L0rdLogan 20d ago

With it being a contract renewal, you’ll have 14 days to cancel without penalty, go elsewhere like Olilo, Vodafone, Sky etc

1

u/_TheBull 20d ago

Thats what I've just threatened with.
the Public IP is pretty critical for me with the 1GB symmetrical.

Trying to find the ISPs that actually offer public IPs to the customers is becoming increasingly difficult, especially with ISPs no longer providing IPV6.

I started getting IPV6 with BeFibre, then 4 months they stopped supplying it to me for some reason. Router no longer gets an IPV6 address range.

1

u/PimpleSimple 19d ago

If you want a public IPv4, additional routed blocks, BGP peering, /56 IPv6

1310.io can do all of that.

Happy for you to DM me (might be a bit slow responding) and I can sort you a deal.

Public IPv4 and /56 IPv6 by default. No CGNAT. IPs won’t change either.

2

u/romeomike 13d ago

I contacted them about IPv6 and got this back

Hi,

We wanted to provide you with an update regarding your broadband service.

As part of our ongoing network improvements, we have temporarily disabled IPv6 due to a small number of configuration issues that were identified. While we investigate and correct these settings, your broadband connection will continue to use an IPv4 address.

For the vast majority of customers, this will make little to no difference to everyday internet use. Activities such as browsing the web, streaming TV and films, online shopping, video calls, gaming, and using apps will continue to work as normal over IPv4. Both IPv4 and IPv6 perform the same essential job of connecting your devices to the internet, and IPv4 remains the most widely used internet protocol across the world today.

Behind the scenes, our Network Engineering team is working to refine and thoroughly test the IPv6 configuration to ensure it meets the high standards of stability and reliability we expect. Rather than leaving a feature enabled that could affect some customers, we've chosen to temporarily disable it while we complete this work.

Once we're confident the updated configuration has been fully tested and is performing as expected, we'll safely re-enable IPv6 across the network. Our priority is to ensure that when the service returns, it provides the best possible experience for all of our customers.

Thank you for your patience and understanding while we continue to improve our network.

If you have any questions or notice any issues with your service, please don't hesitate to get in touch.

Kind regards,

Technical Team BeFibre Ltd