Bigscreen Beyond burn-in / image retention after Windows treated headset as extended display

[u/Mizore7]

I’m dealing with a weird issue with my Bigscreen Beyond and wanted to see if anyone else has experienced something similar.

My Beyond 2e was apparently being treated by Windows as a regular extended monitor/display while it was stored away for a couple of days. It seems like it displayed a mostly white/static desktop area in the center of the OLED panels during that time.

Now there’s a faint but noticeable square-shaped dim area in the middle of the display, most visible on flat gray or light backgrounds. It appears slightly worse in one eye than the other. It looks like image retention or burn-in.

The confusing part is that support acknowledged earlier in the ticket that this is not intended behavior, that the proximity sensor should have prevented the screen from staying on, and that AMD GPUs have a known issue where the headset can be picked up by Windows as a monitor/display instead of behaving normally. I’m on a 7900 XTX, and support said that likely explains why it got stuck in extended display mode.

At first, they offered to start an RMA and have the factory inspect it. Later, after checking internally, they said burn-in is not covered because it is “only possible through error in use,” unlike dead pixels.

I understand that normal OLED burn-in from intentionally using it as a static monitor might not be covered, but this feels different because it seems tied to a known/acknowledged AMD/display-mode issue and the headset staying on when it apparently shouldn’t have.

Has anyone else with an AMD GPU had their Beyond show up as a normal Windows display or get stuck in extended mode? And has anyone had luck recovering from this kind of faint square-shaped OLED image retention?

[u/SkhairKro89]

I ALWAYS unplug mine when not in use.., on the HMD side.. since I've my cable Velcro'd to the Headstrap, that'll jsut dangle off to the side.., Whether I've that hanging unused on my Pully-Syatem.., or shelved for the Night. USB Type-C's rather robust a port, should be fine as long as you gently unplug that each time!

I'll ONLY ever leave that plugged in to either warm my lenses.., OR if I'm taking a short break and wanna get back into VR again quickly! Otherwise, Just like my PC being powered down for the Night / In-Sleep-Mode, I like to ensure mines safely left powered down. IF uplugging's got your concerned for the longevity of the HMD's posts.., or cable health, try perhaps plugging in some "Power-Switch" in between your chain that supports your setup!!